Blue Screen: win32k.sys - SYSTEM_SERVICE_EXCEPTION

Hi ROBO Design,

·         When do you get the Blue Screen of Death (at start up or while using any application)?

This error occurs when if you have made any hardware changes and the device or the device driver for the device is not compatible with Windows 7. Remove the hardware and try to boot again. Check the Microsoft Hardware Compatibility List to verify that the hardware and its drivers are compatible with Windows 7.

Update the hardware drivers for the computer from the manufacturer’s website and check if that helps.

Update a driver for hardware that isn't working properly

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

You may also try to run a Check Disk. Follow the link given below for more details.

Check a drive for errors

http://windows.microsoft.com/en-us/windows7/Check-a-drive-for-errors

 Hope this information is helpful.

Amrita M

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Please read my previous posts for details. You may see that I updated my video card driver and nothing got fixed. I still got BSODs.  I got 4 BSODs in total, but I have only two minidumps. For now, I found  my own solution: i uninstalled all the windows updates prior the first BSODs. Microsoft produces totally unreliable updates. I will only install Service Packs from now. :)

http:/www.robodesign.ro/

Hello, again!

I've been meaning to post an update to my situation here. Thanks a lot for your reply, it's greatly appreciated.

I think I have to explain the situation's background, the context of this BSOD.

Since late December 2009, I installed Windows 7 x64 Pro. Back then, I installed all the latest drivers I've found for my hardware and all the software I require. I do not use any specific firewall software, just the included one from Windows. As an antivirus I installed Avira Antivir Personal.

In the first weeks, I also tested a few games to see how the system fares. So, until April no problems occur, of any kind, no BSODs, no freezes/locks. Of course, poorly coded applications crash at times, in certain conditions, but that is unrelated to the OS. I should also note that I did not install any additional drivers since January or any new devices. I also did not upgrade/change any drivers.

Since I installed Windows, I've enabled Windows Automatic Updates. Given the media coverage of latest Windows Updates which caused numerous BSODs for systems which were running fine, I started to suspect myself as well the updates which were installed by Windows. Before jumping to any conclusions, I ran multiple PC burn-in tests for CPU, GPU and other devices to find any possible problems related to hardware failure. All the tests were succesful, no BSODs occured.

Having no other choice, I uninstalled all the Windows Updates of April 2010 and the last two from March 2010. Since then, that's one week already, no more BSODs occured :). This is troubling, because I would really like to use Windows Updates and it seems Microsoft pushes unreliable updates. Here's the list of the updates I uninstalled: KB980302, KB980182, KB981433, KB979683, KB980232, KB890830, KB979309, KB978601. I have no idea which one causes the BSOD in my case. I've read their descriptions to try to figure out which one would be the cause, but no luck.

If you know which update causes the BSOD, please let me know.

So, to conclude, the solution to stop having BSODs was to uninstall all the Windows Updates of april 2010 and to deactivate Windows Automatic Updates. For now, I do not intend to use it anymore. It seems that one never has to fix a system which runs fine :).

Best regards,

Marius

Thank you very much for your reply. However, this is a rather standardized reply :).

I already mentioned that I didn't change my hardware and all of its components are fully Windows  7 x64 compliant. I already stated that it worked for two months without any issues. Something *else* has changed. I can only blame the Microsoft Windows Updates or a failling hardware component. I also did not install any new software at all. I don't know how to check if it's hardware failure or not. Any ideas?

The two BSODs I got were while I was watching videos. Once it was when I was watching a movie in VLC Player and the other BSOD occured while I was watching a Youbute HD video in Opera 10.51 with Flash Player 10. For me, watching videos with VLC or using Opera to watch videos on Youtube is not uncommon. Since day one, that is, from december 2009, I watch videos almost daily using any of the two methods I mentioned, thus it is not something out of the ordinary in the way I use the PC. I should also mention that these two BSODs occured on two separate days, after 10 hours of PC up time and they did not occur after boot.

I've used a BSOD MiniDump viewer and it has come to my understanding that the nVidia driver has caused the BSOD. I updated my video drivers now, and I am still waiting to see if I get any more BSODs. Until now, everything seems fine. I'll get back to you here, if I get another BSOD.

Thanks again!

Best regards,

Marius

This whole thread made me laugh, this poor friggen guy explained himself EXCEPTIONALLY WELL and I think maybe 1 reply out of the whole stack of replies he got DIDN'T ask him to do something he had already tried.... I too had this issue, I too uninstalled the last batch of windows updates, and I too no longer have this issue, Microsoft and Bethesda have a lot in common, they seem to love releasing things before properly testing them... that's how a lot of bad sci fi movies start.