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Greetings,
Ok, here's the WHOLE story: The hard drive on my Dell Vostro 200 was starting to fail. I decided to use this time to upgrade a few things. I installed a new hard drive, and installed Windows 7 - 32 bit (it was XP before). I of course installed the proper drivers, etc., for the system, including the drivers for the RealTek HD sound card already installed. Even updated those drivers with the ones for Windows 7 -32 bit. Everything worked great!
Before the HD stuff, I had ProTools 6.4 installed including a Digi 001 audio interface. With the new HD, I installed ProTools 10. Now I was aware that the new ProTools did not recognize the Digi 001. But I was able to install the Digi 001 drivers and still, everything was great. Of course, ProTools won't open without the proper hardware. But that's ok.
This morning I read a post online where some people were able to get ProTools to recognize the old Digi 001 hardware by installing the ASIO4ALLdriver. So I tried it. Well, after installing ASIO4ALL, I was successfully able to open ProTools, but instead if it recognizing the Digi 001, ASIO4ALL was using the RealTek sound card. This wasn't what I needed, so I decided to uninstall ASIO4ALL and go back to normal.
HOWEVER, after uninstalling ASIO4ALL, all of a sudden my system tells me there is *No Audio Output Device Installed.*When I go into Device Manager, both the RealTek sound card and the Digi 001 have the little caution icons attached to them with the error: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
I tried uninstalling the drivers for both then reinstalling. Same problem. I tried Microsofts FixIt, to no avail. I tried the System File Checker, which didn't find any errors. I tried restoring Windows 7 back to yesterday's restore point, when everything worked, but even THAT didn't work.
I thought perhaps by some strange coincidence the soundcard died, but it seems neither of the sound devices will load. That tells me it's not hardware related... unless it's a bus issue. That's unlikely.
So now I have a machine with no sound. I am a musician and composer and I NEED the sound to work. Does anyone have ANY idea of how to solve this problem?
Thanks!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Do you actually have a realtek card, or more likely a realtek onboard chip?
The Dell Vostro 200 does not support win7, any drivers you have installed will be via windows update and as such they may not give the same fuctionality as the official Dell drivers (If they work at all)
UPDATE:
Ok so I uninstalled the RealTek Drivers. Then, I disabled the onboard audio controller in the BIOS. I then installed an M-Audio interface and tried to install the drivers. I get the same error: "device driver was not successfully installed". When I look in device manager, under sound,video, and game controllers I get a whole list of stuff that wasn't there before:
M-Audio FastTrack Pro <---(this is what I installed)
Microsoft Streaming Clock Proxy
Microsoft Streaming Quality Manager Proxy
Microsoft Streaming Service Proxy
Microsoft Streaming Tee/Sink-to-Sink Converter
Microsoft Streaming Tee/Sink-to-Sink Converter <--- (yup, there's two of them)
Microsoft Trusted Audio Drivers
This is what was happening before with the RealTek stuff too. The drivers appear to install ok, but when I reboot, the device is detected, it says it's installing, then I get the error above and all these entries are in Device manager. (of course, before you'd see the RealTek driver instead of the M-Audio driver in the device manage list)
Any ideas, or do you think it's simply the Vostro 200 doesn't support Win 7 thing? EVERYTHING else works great, just not anything to do with sound? Really?
Thanks for your time!
Do you actually have a realtek card, or more likely a realtek onboard chip?
The Dell Vostro 200 does not support win7...
Thanks for the reply,
I'm pretty sure it's an onboard chip. It was working just fine for several days. Something happened. But I had to install the Windows 7 32-bit drivers from the RealTek website to get it to work after installing Windows 7.
When you say the Vostro 200 is "not supported", that's usually because of software and drivers like this, right? I mean, the processor, busses, memory, etc., should be able to handle it. It's running great other than this sound issue. I'm not using any of the Dell drivers for anything else, actually. Windows was able to access everything except the sound card.
I guess what I need to do is disable the onboard sound via the BIOS, and install a 3rd party sound card, correct?
Well, I tried the windows system restore AND I've tried ininstalling the drivers, then reinstalling the Dell drivers. That didn't work. The I tried installing the RealTek updated drivers and that didn't work. Very strange indeed.
I'm going to try a different sound card. I appreciate the help. I hope this doesn't mean having to get a whole new system.
If its not supported by Dell that means no makers drivers for the motherboard, and since the motherboard is a Dell one, and any onboard chips will have been adapted by Dell specifically for their hardware.
Any reference drivers supplied by win update may or may not function.
You can try rolling back the Realtek driver in devices to see whether that helps, since it was working before
