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Unable to make Network connections; workstation; Computer Browser services not running

Anonymous
2012-03-07T11:58:14+00:00

Here at home, my son is running Win7 Home Premium on a Lenovo G470 laptop - which up until about two weeks ago was running great.  However, somewhere along the line, he was unable to get to our home network locations: The event log is lit up with errors -- Workstation Service and Computer Browser services are not running and the the errors seem to point to the mrxsmb.sys file in the winsxs folder of Windows.  I'll post some error entries below: but they all say things like:  Service Control Manager error 7003:  "The SMB 2.0 minidirector service depends on the following service: mrxsmb.  This service might not be installed."  

I've checked the winsxs folder the it contains mrxsmb versions -- so perhaps they are corrupt?  I have an indentical G470 laptop for my younger son and have been comparing their configurations but can't see where the problematic on is missing a mrxsmb.sys file -- but then that folder (winsxs) if freaking huge and I may be missing something.

So: question: is there a way for windows to repair its system files without wiping the hard drive and starting from scratch?  Unfortunately, I don't have the install disks as Lenovo does not ship with them -- but obviously I do have a  genuine version of Win7 complete with key on the lable on the bottom of the laptop.  For some reason, I also didn't have "restore points"  turned on -- so there are none to revert the system back to.

I tried just copying in the mrxsmb.sys files from the working G470 laptop in case the file was corrupted  ... but Windows prevented me, saying I needed "trusted installer" credentials instead of just "administrator" rights. Ugh ... If anyone could point me to some workarounds to this going, I'd greatly appreciate it ...

I've also uninstalled all recent software - hardware additions including Java (which I read my cause this kind of problem), a Logitech web cam ...  to no avail.

Here are three log files: there are more but all point to seemingly the same thing: the services that are not running: Workstation, Computer Browser, SMB 2.0 MiniRedirector service, SMB 1.x MiniRedirector Service ..

Log Name:      System

Source:        Service Control Manager

Date:          3/7/2012 12:35:43 PM

Event ID:      7001

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      CLARKS-LENOVO

Description:

The Computer Browser service depends on the Workstation service which failed to start because of the following error:

The dependency service or group failed to start.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

<EventID Qualifiers="49152">7001</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

<TimeCreated SystemTime="2012-03-07T11:35:43.730186600Z" />

<EventRecordID>276685</EventRecordID>

<Correlation />

<Execution ProcessID="640" ThreadID="5036" />

<Channel>System</Channel>

<Computer>CLARKS-LENOVO</Computer>

<Security />

</System>

<EventData>

<Data Name="param1">Computer Browser</Data>

<Data Name="param2">Workstation</Data>

<Data Name="param3">%%1068</Data>

</EventData>

</Event>

Log Name:      System

Source:        Service Control Manager

Date:          3/7/2012 12:36:07 PM

Event ID:      7003

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      CLARKS-LENOVO

Description:

The SMB 2.0 MiniRedirector service depends the following service: mrxsmb. This service might not be installed.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

<EventID Qualifiers="49152">7003</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

<TimeCreated SystemTime="2012-03-07T11:36:07.723028800Z" />

<EventRecordID>276695</EventRecordID>

<Correlation />

<Execution ProcessID="640" ThreadID="4268" />

<Channel>System</Channel>

<Computer>CLARKS-LENOVO</Computer>

<Security />

</System>

<EventData>

<Data Name="param1">SMB 2.0 MiniRedirector</Data>

<Data Name="param2">mrxsmb</Data>

</EventData>

</Event>

Log Name:      System

Source:        Service Control Manager

Date:          3/7/2012 12:36:07 PM

Event ID:      7003

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      CLARKS-LENOVO

Description:

The SMB 1.x MiniRedirector service depends the following service: mrxsmb. This service might not be installed.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

<EventID Qualifiers="49152">7003</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

<TimeCreated SystemTime="2012-03-07T11:36:07.723028800Z" />

<EventRecordID>276686</EventRecordID>

<Correlation />

<Execution ProcessID="640" ThreadID="4268" />

<Channel>System</Channel>

<Computer>CLARKS-LENOVO</Computer>

<Security />

</System>

<EventData>

<Data Name="param1">SMB 1.x MiniRedirector</Data>

<Data Name="param2">mrxsmb</Data>

</EventData>

</Event>

Windows for home | Previous Windows versions | Internet and connectivity

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Answer accepted by question author

Anonymous
2012-03-11T01:50:27+00:00

Hi Nat,

Click on the below mentioned FIXIT link which may help you in fixing the issue.

Method 1: How to restore your personal files after you perform a custom installation of Windows Vista or of Windows 7

**http://support.microsoft.com/kb/932912**

Hope this information helps.

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5 additional answers

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  1. Anonymous
    2012-03-09T09:32:20+00:00

    Hi Vijay,

    I'm running the malware tool now but I doubt it will find anything -- I've had MS Security Essentials running on this machine from the start.

    Thanks for the links to the Win7 install disks -- question: this Lenovo came with a disaster recovery process ("one click restore" or something) and i can restore it to its original factory condition (with regards tio teh OS).  That would probably be the best solution at this point, don't you think.  Either way i tooks like I have to do a fresh install (then reinstall all the apps, data) and with the Lenovo's recovery partition I don't have to download or burn new Win7 IOs etc.

    thoughts?

    -- Nat

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  2. Anonymous
    2012-03-09T02:22:07+00:00

    Hi,

    Are you sure that your computer is clean from malware?  http://answers.microsoft.com/en-us/windows/forum/windows_vista-security/how-to-get-rid-of-malware/ba80504b-61f1-4d71-960f-b561798b7b42

    Look at Andre Da Costa’s answer for getting Windows 7 Home Premium discs (with SP1):

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/how-to-perform-windows-7-repair-install-using/5efb7258-57fa-488e-93a2-af9fdf8f2e87?msgId=d6887b92-b9f3-4082-ab9e-c942b9542a9f

    Check out Jason.-H. Answer for how to run an in-place upgrade of Windows 7 to attempt repairs:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/cannot-do-a-repair-installation-of-windows-7-get/a9ca74e1-4d44-e011-9577-d485645a8348

    Note: It is very important that you backup all your personal data before going ahead as this would delete everything from the commuter.

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  3. Anonymous
    2012-03-08T23:43:17+00:00

    Vijay, 

    Thanks for your suggestions -- I did #2 and #3 but unfortunately to no avail. SFC could not find anything amiss and neither did chkdsk.   If you, or anyone else has ideas, I'm all ears before I try the nuclear option -- reinstalling Windows.  Because I don't have restore points prior to recently, I think its the only option (unless someone has others).

    The curious thing is that I've checked the properties of the MRXSMB.sys files and it don't appear they have been modified since originally installed -- at least based on looking at the modified dates, etc. And, the directory they are in Winsxs seems pretty locked down - as in any changes to the files need a fairly specific level of permissions (can't do anything in the folder, even as an administrator).

    Wonder what is going on ...

    Nat

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  4. Anonymous
    2012-03-08T04:33:47+00:00

    Hi,

     1)   Have you made any recent changes prior to this issue?

     Click this below mentioned link which may help you in performing Repair installation of Windows7.

    Method 1: Install, reinstall, or uninstall Windows

    http://windows.microsoft.com/en-US/windows/help/install-reinstall-uninstall

    Important: It is very important that you backup all your personal data before going ahead as this would delete everything from the commuter.

    Method 2: System File Checker (SFC)

    SFC tool scans system files and replaces incorrect versions of the system files by using the correct versions.

     To run the System File Checker tool, follow these steps:

    a)     Click Start, and then type cmd in the Start Search box.

    b)    Right-click cmd in the Programs list, and then click Run as administrator.

    If you are prompted for an administrator password or confirmation, type your password or click Continue

    c)    At the command prompt, the following line, and then press ENTER:

    sfc /scannow

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7?

    http://support.microsoft.com/kb/929833 

    Method 3: Check drive for errors

    You can solve some computer problems by checking a drive or drives for errors. For example, you can check your computer's primary hard disk to fix some performance issues, or you can check an external hard drive if it's not working properly.

    http://windows.microsoft.com/en-US/windows7/Check-a-drive-for-errors

    Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

    Hope this information helps.

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