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unable to play .avi files in Windows Media Player.

Anonymous
2012-05-09T21:24:17+00:00

Actual Title: Media Player

I am not a IT or Geek expert, I am very basic computer user and have a problem that I have spend almost 4 days on trying to over come it myself.

I have one of those Car Video Camera's that sits on the front screen that takes AVI  and JPeg files

The computer I use is a Windows 7 /64 bit, I have no problems seeing the Jpeg files on my computer BUT the problem comes with the AVI files, they are shown in a green fluro picture, I have run update to both MS/Windows/Office and Navida etc. but nothing works to bring it to a normal "movies" coloring.

Here is the CRAZY part, my wife has the EXACT same computer and it shows the AVI file OK, my MSI laptop with XP  also shows the files OK ( it is on a SD card)  and so it comes back to my own computer..........the crazy part is this computer is the only one of the 3 that gets all the updates automatically !!

I have read to dowload this or that player and it will resovle the issue however I want to use Media Player and as I have the same as the others I want this computer to operate the same as the others...........any help please would be very welcome

I/we do not operate any software that is not orignal or not registered if that helps

Windows for home | Previous Windows versions | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-05-12T22:55:30+00:00

    Hi as mentioned I am no geeek and some of this info is way beyond my abilty, I have followed one link and copy and pasted the info because it said someone with tech knowledge would be able to help.........hope this makes sense to someone...........what I did also read it said that "some Windows may have a issue and others dont" GREAT if you have paid and support geniune software and you still need to be a tech to work out a problem that should be fixed by MS..........

    if you could help I would be grateful......it appears nowhere that it as a AVI codec unless they have a different name ????

    many thanks  

    Operating System

    Version: 6.1.7601 System Locale: en-AU
    Service Pack: 1.0 User Locale: en-US
    Build Lab: 7601.win7sp1_gdr.120330-1504 Geo ID: Australia
    Type: Workstation DRM Version: 11.0.7600.16385
    Architecture: x86 Indiv Version: 2.5.0.0
    Processors: 8

    Media Player Binaries

    Name Version Name Version Name Version
    wmp.dll 12.0.7601.17514 wmlaunch.exe 12.0.7601.17514 wmpconfig.exe 12.0.7601.17514
    wmplayer.exe 12.0.7601.17514 wmpcm.dll 12.0.7600.16385 wmvcore.dll 12.0.7601.17514
    wmploc.dll 12.0.7601.17514 mpvis.dll 12.0.7600.16385 mf.dll 12.0.7601.17514
    wmpps.dll 12.0.7601.17514 wmpdxm.dll 12.0.7601.17514
    wmpeffects.dll 12.0.7601.17514 wmpshell.dll 12.0.7601.17514

    Other Binaries

    Name Version Name Version Name Version
    msnetobj.dll 11.0.7601.17514 PortableDeviceTypes.dll 6.1.7600.16385 DEVOBJ.dll 6.1.7601.17621
    mp3dmod.dll 6.1.7600.16385 wpdsp.dll 6.1.7601.17514 CFGMGR32.dll 6.1.7601.17621
    msdmo.dll 6.6.7601.17514 cewmdm.dll 12.0.7600.16385 SETUPAPI.dll 6.1.7601.17514
    mlang.dll 6.1.7600.16385 dhcpcsvc.DLL 6.1.7600.16385 profapi.dll 6.1.7600.16385
    WMASF.DLL 12.0.7600.16385 wshtcpip.dll 6.1.7600.16385 MSIMG32.dll 6.1.7600.16385
    DAVHLPR.dll 6.1.7600.16385 webio.dll 6.1.7601.17725 WindowsCodecs.dll 6.1.7601.17514
    davclnt.dll 6.1.7601.17514 WINHTTP.dll 6.1.7601.17514 SXS.DLL 6.1.7601.17514
    ntlanman.dll 6.1.7601.17514 upnp.dll 6.1.7601.17514 RpcRtRemote.dll 6.1.7601.17514
    drprov.dll 6.1.7600.16385 PSAPI.DLL 6.1.7600.16385 rsaenh.dll 6.1.7600.16385
    MPR.dll 6.1.7600.16385 WLIDNSP.DLL 7.250.4232.0 CRYPTSP.dll 6.1.7600.16385
    NetworkExplorer.dll 6.1.7601.17514 mswsock.dll 6.1.7601.17514 VERSION.dll 6.1.7600.16385
    apphelp.dll 6.1.7601.17514 WINNSI.DLL 6.1.7600.16385 jscript.dll 5.8.7601.17707
    LINKINFO.dll 6.1.7600.16385 iphlpapi.DLL 6.1.7601.17514 CLBCatQ.DLL 2001.12.8530.16385
    XmlLite.dll 1.3.1001.0 dnsapi.DLL 6.1.7601.17570 COMCTL32.dll 6.10.7601.17514
    MSOXMLMF.DLL 14.0.4750.1000 mswmdm.dll 12.0.7600.16385 dwmapi.dll 6.1.7600.16385
    fwpuclnt.dll 6.1.7601.17514 WINTRUST.dll 6.1.7601.17787 OLEAUT32.dll 6.1.7601.17676
    winrnr.dll 6.1.7600.16385 imapi2.dll 6.1.7601.17514 ole32.dll 6.1.7601.17514
    pnrpnsp.dll 6.1.7600.16385 Normaliz.dll 6.1.7600.16385 gdiplus.dll 6.1.7601.17825
    napinsp.dll 6.1.7600.16385 iertutil.dll 8.0.7601.17785 SHLWAPI.dll 6.1.7601.17514
    rasadhlp.dll 6.1.7600.16385 MSASN1.dll 6.1.7601.17514 SHELL32.dll 6.1.7601.17755
    sensapi.dll 6.1.7600.16385 CRYPT32.dll 6.1.7601.17514 uxtheme.dll 6.1.7600.16385
    rtutils.dll 6.1.7601.17514 urlmon.dll 8.0.7601.17785 MSCTF.dll 6.1.7600.16385
    rasman.dll 6.1.7600.16385 WININET.dll 8.0.7601.17785 IMM32.DLL 6.1.7601.17514
    RASAPI32.dll 6.1.7600.16385 WINSTA.dll 6.1.7601.17514 NSI.dll 6.1.7600.16385
    MSVCR90.dll 9.0.30729.6161 WTSAPI32.dll 6.1.7601.17514 WS2_32.dll 6.1.7601.17514
    psmsong.dll 15.4.3555.308 WINMM.dll 6.1.7601.17514 USP10.dll 1.626.7601.17514
    drmv2clt.dll 11.0.7600.16385 pcwum.DLL 6.1.7600.16385 LPK.dll 6.1.7600.16385
    msscp.dll 11.0.7601.17514 slc.dll 6.1.7600.16385 GDI32.dll 6.1.7601.17514
    DUI70.dll 6.1.7600.16385 SSDPAPI.dll 6.1.7600.16385 USER32.dll 6.1.7601.17514
    DUser.dll 6.1.7600.16385 upnphost.dll 6.1.7600.16385 CRYPTBASE.dll 6.1.7600.16385
    explorerframe.dll 6.1.7601.17514 npmproxy.dll 6.1.7600.16385 SspiCli.dll 6.1.7601.17725
    wmdmps.dll 12.0.7600.16385 nlaapi.dll 6.1.7601.17514 RPCRT4.dll 6.1.7601.17514
    FirewallAPI.dll 6.1.7600.16385 netprofm.dll 6.1.7600.16385 sechost.dll 6.1.7600.16385
    wship6.dll 6.1.7600.16385 AUDIOSES.DLL 6.1.7601.17514 msvcrt.dll 7.0.7601.17744
    dhcpcsvc6.DLL 6.1.7600.16385 AVRT.dll 6.1.7600.16385 ADVAPI32.dll 6.1.7601.17514
    wmpnssci.dll 12.0.7600.16385 MFPlat.DLL 12.0.7600.16385 KERNELBASE.dll 6.1.7601.17651
    msxml3.dll 8.110.7601.17514 MMDevApi.dll 6.1.7601.17514 kernel32.dll 6.1.7601.17651
    credssp.dll 6.1.7601.17514 WLDAP32.dll 6.1.7601.17514 ntdll.dll 6.1.7601.17725
    SqmApi.dll 6.1.7601.17514 ntmarta.dll 6.1.7600.16385
    PortableDeviceApi.dll 6.1.7601.17514 propsys.dll 7.0.7601.17514

    Audio Codecs

    Type Name Format Binary Version
    ACM Microsoft IMA ADPCM CODEC 0011
    ACM Microsoft CCITT G.711 A-Law and u-Law CODEC 0007
    ACM Microsoft GSM 6.10 Audio CODEC 0031
    ACM Microsoft ADPCM CODEC 0002
    ACM Fraunhofer IIS MPEG Layer-3 Codec (professional) 0055
    ACM Messenger Audio Codec 028E
    ACM Microsoft PCM Converter 0001
    DMO WMAudio Decoder DMO 0160, 0161, 0162, 0163 WMADMOD.DLL 6.1.7601.17514
    DMO WMAPro over S/PDIF DMO 0162 WMADMOD.DLL 6.1.7601.17514
    DMO WMSpeech Decoder DMO 000A, 000B WMSPDMOD.DLL 6.1.7601.17514
    DMO MP3 Decoder DMO 0055 mp3dmod.dll 6.1.7600.16385

    Video Codecs

    Type Name Format Binary Version
    ICM Microsoft RLE MRLE msrle32.dll 6.1.7601.17514
    ICM Microsoft Video 1 MSVC msvidc32.dll 6.1.7601.17514
    ICM Microsoft YUV UYVY msyuv.dll 6.1.7601.17514
    ICM Intel IYUV codec IYUV iyuv_32.dll 6.1.7601.17514
    ICM Toshiba YUV Codec Y411 tsbyuv.dll 6.1.7601.17514
    ICM Cinepak Codec by Radius cvid iccvid.dll 1.10.0.13
    ICM Xvid MPEG-4 Codec XVID
    DMO Mpeg4s Decoder DMO mp4s, MP4S, m4s2, M4S2, MP4V, mp4v, XVID, xvid, DIVX, DX50 mp4sdecd.dll 6.1.7600.16385
    DMO WMV Screen decoder DMO MSS1, MSS2 wmvsdecd.dll 6.1.7601.17514
    DMO WMVideo Decoder DMO WMV1, WMV2, WMV3, WMVA, WVC1, WMVP, WVP2 wmvdecod.dll 6.1.7601.17514
    DMO Mpeg43 Decoder DMO mp43, MP43 mp43decd.dll 6.1.7600.16385
    DMO Mpeg4 Decoder DMO MPG4, mpg4, mp42, MP42 mpg4decd.dll 6.1.7600.16385

    MPEG/DVD Filters

    Type Name Binary Version
    video ProDVD_MPEGVideoDecoder ProDVD_MpegVideoDecoder.dll 1.0.0.0
    video Microsoft DTV-DVD Video Decoder msmpeg2vdec.dll 6.1.7140.0
    audio ProDVD_AudioDecoder
    audio Microsoft DTV-DVD Audio Decoder msmpeg2adec.dll 6.1.7140.0

    Plug-ins

    Type Name Binary Version
    Background Windows Live Messenger Music Plugin psmsong.dll 15.4.3555.308

    Services

    Name Key Binary Version
    Audible.com Audible
    eMusic emusic
    FaroLatino Music and Video FaroLatino11_EN
    Media Guide MediaGuide
    MIXPLAY MIXPLAY_USA

    Content Partner

    None Found

    2 people found this answer helpful.
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  2. Anonymous
    2012-05-10T14:19:19+00:00

    Hi,

    1. Have you made any changes prior to this issue?
    2. Do you receive any error message while trying to play the videos?
    3. Is the issue confined only with .avi files?
    4. What is the version of Windows Media Player installed on your computer?

    Follow the methods in the links mentioned below and check if the issue still persists.

    Method 1: Troubleshoot problems in Windows Media Player

    **http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-problems-in-Windows-Media-Player**

    Method 2: Windows Media Player 12 does not play some AVI files that were created by a third-party and that include an AVI super index chunk correctly in Windows 7

    **http://support.microsoft.com/kb/2653030**

    Hope this information helps.

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2012-05-20T01:34:06+00:00

    Use one player for All of your video files,

    They will even look better,

    Vlc media player,

    http://www.videolan.org/

    0 comments
  4. Anonymous
    2012-05-20T00:18:47+00:00

    Hi, Yes I tried the hot fix albeit it says it can be harmful and nothing changed,I also ent to the list /link you suggested and spent many hours trying to work my way thru it even if I thought it was not needed and no changes, what I did do is downlown Quick player ( I hate Apple stuff) and if I ask the file to open with that it works fine !!!!...................it must be a MS software problem then I think

    0 comments
  5. Anonymous
    2012-05-13T16:40:04+00:00

    Hi,

    • Have you tried performing the steps mentioned in Method 2?

    In addition to that, please refer the link mentioned below whcih may help you further.

    Codecs: frequently asked questions

    **http://windows.microsoft.com/en-US/windows7/Codecs-frequently-asked-questions**

    Check and let us know if the issue still persists. We would be happy to assist you further.

    0 comments