cannot add datacard sp35 plus printer

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cannot add datacard sp35 plus printer

Anonymous

tried installing the printer from the original disk, but the driver is unsigned by microsoft and cannot be loaded onto windows 7.
downloaded the uopdated driver but the same problem as above occurs.
printer is detected but error message states that the USB cable is not recognized.

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Answer 1

Hi,

I would suggest you to follow the steps mentioned below:

Method 1:

Update chipset drivers from manufacturer's website and check if the issue persists.

BIOS Disclaimer:

Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can causeserious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

Method 2:

If the above step fails try installing the printer driver in clean boot and check if the issue persists. Follow “step 1” in the link to enable to clean boot:

http://support.microsoft.com/kb/929135

Follow step 7 from the article to “Reset the computer to start as usual”, after performing the clean boot troubleshooting.

Method 3:

If the above step fails, follow the steps in the link:

http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows

If the issue still persists you may contact datacard group for further assistance:

http://www.datacard.com/contact-datacard-group

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cannot add datacard sp35 plus printer

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