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I recently purchased a Toshiba laptop with Windows 7 Home Premium operating system. My previous laptop is a Toshiba also, upgraded to Windows 7 Home Premium operating system. I have a HP Officejet Pro 8600 Plus Printer all-in-one printer. The printer/scanner works fine with my older laptop but with the new laptop I can only get the printer to print. I am not able to get the scanner to work. I have reloaded the software numerous times but the scanner still will not work. The scanner works fine with the older laptop even though it has the same operating system. I get an error message that reads "Scan to computer is enabled. You can start a scan from the printer. Your computer is not listed as an available computer on the printer's control panel. Please restart your printer and try again." Can anyone help with this?
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Answer accepted by question author
Hi,
Check with HP Support, their on-line documentation and drivers, and ask in the HP forums about known issues.
HP Support & Drivers
http://welcome.hp.com/country/us/en/support.html
Contact HP
http://welcome.hp.com/country/us/en/contact\_us.html
HP Forums
http://h30434.www3.hp.com/psg/
Possibly uninstalling it and re-installing is the proper option - check with HP.
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right
Answer accepted by question author
Hi ranjisamaraweera,
Even though I am a MVP I neither speak for nor represent Microsoft. So I can and will speak
as I think.
The proper Printer and Scanner operation is the direct responsibility of the hardware maker
and not Windows. There are hundreds of such devices that work properly on Windows 7 so
any that do have drivers and other interfaces that are not Windows 7 compliant need to be
written properly. Of course many older devices are not supported by their makers for later
Windows versions. Microsoft assists however does not write the drivers and interfaces
Printers and Scanners need for proper operation. So the maker, and no one else, is totally
responsible for whether proper drivers and interfaces exist.
Many device makers don't write new drivers and interfaces for older hardware because either
they can't support the new methods or because they want to sell new hardware.
Personally I don't think Microsoft is lying since they also say that the device makers have the
sole responsibitity of providing the necessary compatible drivers and interfaces.
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.
I recently purchased a Toshiba laptop with Windows 7 Home Premium operating system. My previous laptop is a Toshiba also, upgraded to Windows 7 Home Premium operating system. I have a HP Officejet Pro 8600 Plus Printer all-in-one printer. The printer/scanner works fine with my older laptop but with the new laptop I can only get the printer to print. I am not able to get the scanner to work. I have reloaded the software numerous times but the scanner still will not work. The scanner works fine with the older laptop even though it has the same operating system. I get an error message that reads "Scan to computer is enabled. You can start a scan from the printer. Your computer is not listed as an available computer on the printer's control panel. Please restart your printer and try again." Can anyone help with this?
This is a problem which has no fix. Windows will not own up to the problem. I went through Windows 7 premium, professional and Ultimate. When I first installed each of these the system recognized the printer but not the scanner. There is a fundamental issue which Microsoft is not addressing. Downloaded drivers, installed, de-installed and again re installed the software drivers. Nothing works to fix this error. The manufacturers of the hardware are aware of this problem but do not address it and neither will Microsoft. Dirty deeds done dirt cheap. This is a scandal and if you go on line you will see person after person ask the same question. You will spend money downloading internet hoax software try to address this issue only to have spent $$$$$ with nothing to show for it. Microsoft you are lying about this problem.
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I posted this in the HP forums, too. Just trying to cover main bases of where people might look for help.
I just bought the HP 8600 OfficeJet and was having massive problems with the scanner function. I have two laptops. The Toshiba 640 (special build) is running Windows Ultimate. The Toshiba Portege R835 is running Windows 7 home. Both printed wirelessly just fine.
Both had scanner issues from both the scanner to the computer and the computer to the scanner. The scanner would start the scan function and then the error message would appear that the wireless system was not working.
BTW when I first set the printer up and it connected to the network it never asked for the network key, and I had to add that manually.
Spent about an hour with tech support. He did something on the other computer involving telling the WIA to troubleshoot. An error message came up that it couldn't be done and was shutting down. Since I was working on my computer and he was working on the other computer (remote connection) I didn't see what he was doing.
However, then I went to the website
http://h20000.www2.hp.com/bizsupport/TechSupport/S
I downloaded the HP Print and Scan Doctor, it hung at WIA for a few minutes then indicated it was just fine. It completed with green check marks by everything. Then amazingly the scan function worked just fine. On both computers. I didn't do the diagnostic on the second one, just restarted it, and it now worked.
I don't know if it was the diagnostic tool alone that solved the problem, or what the tech did in conjunction with the diagnostic tool that solved the problem.
Long story short, try the diagnostic tool.
