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No sound from headphone jack - sony vaio

Anonymous
2012-07-19T01:06:35+00:00

I have done every troubleshooting method possible and no sound comes from my headphones. This problem has gone on for over a month. No matter what I do nothing seems to work. My headphones are Sony Stereo Headphones (MDR-XD100) and they work perfectly fine on my iPod or desktop computer but not my laptop. My laptop is a Sony Vaio E Series with Windows 7 Home Premium.  Is it an issue where I would have to visit the manufacturer of my laptop or can this issue be fixed?

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2012-07-23T10:22:54+00:00

    HiNatalie K.D.,

    1)     Have you tried connecting different earphones apart from the one that you are using? If yes, then does it work?

    2)     Did the Audio troubleshooter detect any problem?

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  2. Anonymous
    2012-07-19T19:11:29+00:00

    Hi,

    Run the Audio troubleshooter

    Open the Playing Audio troubleshooter

    http://windows.microsoft.com/en-us/windows7/Open-the-Playing-Audio-troubleshooter

    Tips for fixing common sound problems

    http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

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  3. Anonymous
    2012-07-24T06:44:06+00:00

    HiNatalie K.D.,

    There is a possibility that the jack is faulty.

    I would have you contact the computer manufacturer for further assistance.

    You may refer the link mentioned below for the same-

    http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=CONTACT#

    Hope this helps!!

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  4. Anonymous
    2012-07-23T23:49:08+00:00

    I have tried connecting other earphones to my laptop and I'm still not able to hear anything. Also, the audio troubleshooter did not detect any problems.

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  5. Anonymous
    2012-07-19T23:14:11+00:00

    I've tried both solutions and the problem has not been resolved.

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