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Issues with Netgear WG311T and Win 7 64-bit

Anonymous
2010-06-10T14:17:28+00:00

I recently upgraded to Windows 7 64-bit and have sporadic issues with my wireless connectivity.  I am using a Netgear WG311T wireless card to connect to a LinksysWRT54G2 router.  Windows automatically installed the drivers to my wireless card, and I have double checked that they are the most recent drivers.  I see on the compatibility page that my router is compatible with the 64-bit OS (with the little Windows compatible logo if that is significant), and my wireless card is also compatible with the 64-bit OS (no logo...).  I also checked Netgear's site for drivers (no new ones since Vista, which my computer won't boot to run as the wireless management client).

But I still have days where it works fine and days where I'm diagnosing the connection every 5 minutes and it finds a "Problem with wireless adapter or access point" that is "fixed".  This occurs when connecting to my router or a neighbor's router, and other wireless computers on the network have no issues.  Here's a recent report on the diagnostics (SSID of a neighbor's network and my computer name are changed to 'xxxxx' for privacy reasons):

Detection details
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis: <br><br><br><br> <br><br><br><br>Network adapter Wireless Network Connection driver information: <br><br><br><br> <br><br><br><br> Description . . . . . . . . . . : NETGEAR 108 Mbps Wireless PCI Adapter WG311T <br><br><br><br> Manufacturer . . . . . . . . . : Atheros Communications Inc. <br><br><br><br> Provider . . . . . . . . . . . : Microsoft <br><br><br><br> Version . . . . . . . . . . . : 2.0.0.74 <br><br><br><br> Inf File Name . . . . . . . . . : C:\Windows\INF\netathrx.inf <br><br><br><br> Inf File Date . . . . . . . . . : Monday, July 13, 2009 8:37:24 PM <br><br><br><br> Section Name . . . . . . . . . : ATHR_DEV_OS61_0013.ndi <br><br><br><br> Hardware ID . . . . . . . . . . : pci\ven_168c&dev_0013&subsys_4d001385 <br><br><br><br> Instance Status Flags . . . . . : 0x180200a <br><br><br><br> Device Manager Status Code . . : 0 <br><br><br><br> IfType . . . . . . . . . . . . : 71 <br><br><br><br> Physical Media Type . . . . . . : 9 <br> ---
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis: <br><br><br><br> <br><br><br><br>Information for connection being diagnosed <br><br><br><br> Interface GUID: c066e24e-ed86-4a2a-8b4f-ca985a7cfbe7 <br><br><br><br> Interface name: NETGEAR 108 Mbps Wireless PCI Adapter WG311T <br><br><br><br> Interface type: Native WiFi <br><br><br><br> <br><br><br><br> <br><br><br><br>Connection incident diagnosed <br><br><br><br> Auto Configuration ID: 2 <br><br><br><br> Connection ID: 3 <br><br><br><br> <br><br><br><br> <br><br><br><br>Connection status summary <br><br><br><br> Connection started at: 2010-06-10 09:54:37-181 <br><br><br><br> Profile match: Success <br><br><br><br> Pre-Association: Success <br><br><br><br> Association: Success <br><br><br><br> Security and Authentication: Success <br><br><br><br> <br><br><br><br> <br><br><br><br>List of visible access point(s): 5 item(s) total, 5 item(s) displayed <br><br><br><br> BSSID BSS Type PHY Signal(dB) Chnl/freq SSID <br><br><br><br>------------------------------------------------------------------------- <br><br><br><br>00-1C-10-21-F6-45 Infra g -88 1 xxxxx <br><br><br><br>00-23-69-89-23-CF Infra g -92 6 Den <br><br><br><br>00-23-69-C0-9E-F7 Infra g -90 6 linksys <br><br><br><br>00-17-3F-F0-09-14 Infra g -91 6 AKS7CPA <br><br><br><br>00-21-7C-8E-68-B9 Infra g -90 7 2WIREECK <br><br><br><br> <br><br><br><br> <br><br><br><br>Connection History <br><br><br><br> <br><br><br><br> Information for Auto Configuration ID 2 <br><br><br><br> <br><br><br><br> List of visible networks: 5 item(s) total, 5 item(s) displayed <br><br><br><br> BSS Type PHY Security Signal(RSSI) Compatible SSID <br><br><br><br> ------------------------------------------------------------------------------ <br><br><br><br> Infra g Yes 18 Yes xxxxx <br><br><br><br> Infra g Yes 12 Yes Den <br><br><br><br> Infra g No 14 Yes linksys <br><br><br><br> Infra g Yes 16 Yes AKS7CPA <br><br><br><br> Infra g Yes 14 Yes 2WIREECK <br><br><br><br> <br><br><br><br> <br><br><br><br> List of preferred networks: 1 item(s) <br><br><br><br> Profile: Den <br><br><br><br> SSID: Den <br><br><br><br> SSID length: 3 <br><br><br><br> Connection mode: Infra <br><br><br><br> Security: Yes <br><br><br><br> Set by group policy: No <br><br><br><br> Connect even if network is not broadcasting: No <br><br><br><br> Connectable: Yes <br><br><br><br> <br><br><br><br> <br><br><br><br> Information for Connection ID 3 <br><br><br><br> Connection started at: 2010-06-10 09:54:37-181 <br><br><br><br> Auto Configuration ID: 2 <br><br><br><br> Profile: Den <br><br><br><br> SSID: Den <br><br><br><br> SSID length: 3 <br><br><br><br> Connection mode: Infra <br><br><br><br> Security: Yes <br><br><br><br> Pre-Association and Association <br><br><br><br> Connectivity settings provided by hardware manufacturer (IHV): No <br><br><br><br> Security settings provided by hardware manufacturer (IHV): No <br><br><br><br> Profile matches network requirements: Success <br><br><br><br> Pre-association status: Success <br><br><br><br> Association status: Success <br><br><br><br> Last AP: 00-23-69-89-23-cf <br><br><br><br> Security and Authentication <br><br><br><br> Configured security type: WPA-PSK <br><br><br><br> Configured encryption type: TKIP <br><br><br><br> 802.1X protocol: No <br><br><br><br> Key exchange initiated: Yes <br><br><br><br> Unicast key received: Yes <br><br><br><br> Multicast key received: Yes <br><br><br><br> Number of security packets received: 29 <br><br><br><br> Number of security packets sent: 29 <br><br><br><br> Security attempt status: Success <br><br><br><br> Connectivity <br><br><br><br> Packet statistics <br><br><br><br> Ndis Rx: 2537 <br><br><br><br> Ndis Tx: 3509 <br><br><br><br> Unicast decrypt success: 57 <br><br><br><br> Multicast decrypt success: 0 <br><br><br><br> Unicast decrypt failure: 0 <br><br><br><br> Multicast decrypt failure: 0 <br><br><br><br> Rx success: 94 <br><br><br><br> Rx failure: 20075 <br><br><br><br> Tx success: 184 <br><br><br><br> Tx failure: 193 <br><br><br><br> Tx retry: 98 <br><br><br><br> Tx multiple retry: 65 <br><br><br><br> Tx max lifetime exceeded: 0 <br><br><br><br> Tx ACK failure: 0 <br><br><br><br> Roaming history: 3 item(s) <br><br><br><br> Times: 2010-06-10 10:02:27-985 <br><br><br><br> Roamed from BSSID: 00-23-69-89-23-cf <br><br><br><br> Reason: 0x00000002 <br><br><br><br> Times: 2010-06-10 10:01:46-325 <br><br><br><br> Roamed from BSSID: 00-23-69-89-23-cf <br><br><br><br> Reason: 0x00000002 <br><br><br><br> Times: 2010-06-10 10:01:22-684 <br><br><br><br> Roamed from BSSID: 00-23-69-89-23-cf <br><br><br><br> Reason: 0x00000002 <br><br><br><br> <br><br><br><br> <br><br><br><br> Information for Connection ID 2 <br><br><br><br> Connection started at: 2010-06-10 09:53:53-964 <br><br><br><br> Auto Configuration ID: 2 <br><br><br><br> Profile: Den <br><br><br><br> SSID: Den <br><br><br><br> SSID length: 3 <br><br><br><br> Connection mode: Infra <br><br><br><br> Security: Yes <br><br><br><br> Pre-Association and Association <br><br><br><br> Connectivity settings provided by hardware manufacturer (IHV): No <br><br><br><br> Security settings provided by hardware manufacturer (IHV): No <br><br><br><br> Profile matches network requirements: Success <br><br><br><br> Pre-association status: Success <br><br><br><br> Association status: Fail 0x00038002 <br><br><br><br> Association reason code: 0x00000002 <br><br><br><br> <br><br><br><br> <br><br><br><br> Information for Auto Configuration ID 1 <br><br><br><br> <br><br><br><br> <br><br><br><br> List of visible networks: 5 item(s) total, 5 item(s) displayed <br><br><br><br> BSS Type PHY Security Signal(RSSI) Compatible SSID <br><br><br><br> ------------------------------------------------------------------------------ <br><br><br><br> Infra g Yes 28 Yes xxxxx <br><br><br><br> Infra g No 16 Yes linksys <br><br><br><br> Infra g Yes 14 Yes AKS7CPA <br><br><br><br> Infra g Yes 18 Yes 2WIREECK <br><br><br><br> Infra b Yes 100 Yes Den <br><br><br><br> <br><br><br><br> <br><br><br><br> List of preferred networks: 1 item(s) <br><br><br><br> Profile: Den <br><br><br><br> SSID: Den <br><br><br><br> SSID length: 3 <br><br><br><br> Connection mode: Infra <br><br><br><br> Security: Yes <br><br><br><br> Set by group policy: No <br><br><br><br> Connect even if network is not broadcasting: No <br><br><br><br> Connectable: Yes <br><br><br><br> <br><br><br><br> <br><br><br><br> Information for Connection ID 1 <br><br><br><br> Connection started at: 2010-06-10 09:45:17-653 <br><br><br><br> Auto Configuration ID: 1 <br><br><br><br> Profile: Den <br><br><br><br> SSID: Den <br><br><br><br> SSID length: 3 <br><br><br><br> Connection mode: Infra <br><br><br><br> Security: Yes <br><br><br><br> Pre-Association and Association <br><br><br><br> Connectivity settings provided by hardware manufacturer (IHV): No <br><br><br><br> Security settings provided by hardware manufacturer (IHV): No <br><br><br><br> Profile matches network requirements: Success <br><br><br><br> Pre-association status: Success <br><br><br><br> Association status: Success <br><br><br><br> Last AP: 00-23-69-89-23-cf <br><br><br><br> Security and Authentication <br><br><br><br> Configured security type: WPA-PSK <br><br><br><br> Configured encryption type: TKIP <br><br><br><br> 802.1X protocol: No <br><br><br><br> Key exchange initiated: Yes <br><br><br><br> Unicast key received: Yes <br><br><br><br> Multicast key received: Yes <br><br><br><br> Number of security packets received: 3 <br><br><br><br> Number of security packets sent: 3 <br><br><br><br> Security attempt status: Success <br><br><br><br> Connectivity <br><br><br><br> Packet statistics <br><br><br><br> Ndis Rx: 93 <br><br><br><br> Ndis Tx: 144 <br><br><br><br> Unicast decrypt success: 224 <br><br><br><br> Multicast decrypt success: 0 <br><br><br><br> Unicast decrypt failure: 0 <br><br><br><br> Multicast decrypt failure: 0 <br><br><br><br> Rx success: 298 <br><br><br><br> Rx failure: 1287 <br><br><br><br> Tx success: 391 <br><br><br><br> Tx failure: 40 <br><br><br><br> Tx retry: 94 <br><br><br><br> Tx multiple retry: 61 <br><br><br><br> Tx max lifetime exceeded: 0 <br><br><br><br> Tx ACK failure: 0 <br><br><br><br> Roaming history: 1 item(s) <br><br><br><br> Times: 2010-06-10 09:53:39-666 <br><br><br><br> Roamed from BSSID: 00-23-69-89-23-cf <br><br><br><br> Reason: 0x00000002 <br><br><br><br> Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205 <br> ---
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis: <br><br><br><br> <br><br><br><br> <br><br><br><br>For complete information about this session see the wireless connectivity information event. <br><br><br><br> <br><br><br><br> <br><br><br><br>Helper Class: Auto Configuration <br><br><br><br> Initialize status: Success <br><br><br><br> <br><br><br><br> <br><br><br><br>Information for connection being diagnosed <br><br><br><br> Interface GUID: c066e24e-ed86-4a2a-8b4f-ca985a7cfbe7 <br><br><br><br> Interface name: NETGEAR 108 Mbps Wireless PCI Adapter WG311T <br><br><br><br> Interface type: Native WiFi <br><br><br><br> <br><br><br><br> <br><br><br><br>Result of diagnosis: There may be problem <br> ---

| Network Diagnostics Log | | | File Name: | E2CE247F-2CCF-44DC-AC98-3F8EBEBAD94A.Diagnose.Admin.0.etl |<br>| --- | --- | | | --- |

| Other Networking Configuration and Logs | | | File Name: | NetworkConfiguration.cab |<br>| --- | --- | | | --- |

| Collection information | | Computer Name: | xxxxx | | --- | --- | | Windows Version: | 6.1 | | --- | --- | | Architecture: | amd64 | | --- | --- | | Time: | Thursday, June 10, 2010 10:02:26 AM | | --- | --- |

I'm guessing it's going to come down to buying a new wireless card, but I'd like to avoid that if possible.  Anyone have any ideas or experience with this issue?

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2010-06-11T01:13:01+00:00

    Hello Potato Bus,

    I see that the ‘Netgear WG311T’ is not compatible with Windows 7. Here is a link you can follow on the Windows compatibility center that will give you information on compatibility:

    http://www.microsoft.com/Windows/compatibility/windows-vista/Details.aspx?type=Hardware&p=WG311T%20802.11g%20Wireless%20PCI%20Adapter%20108Mbps&v=Netgear&uid=WG311T&pf=1&pi=8&c=Networking&sc=Wireless%20Network%20Cards&os=32-bit

    So you might have to replace with Windows 7 compatible Network card.

    However, before you go for a new Network card, I suggest that you check with Network card manufacturer if there are any updated drivers for Windows 7. Here is a link you can follow to contact Netgear:

    http://kbserver.netgear.com/kb\_web\_files/gearhead/home.html

    Thanks,

    Irfan H, Microsoft Answers Support Engineer. Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2012-07-24T08:53:59+00:00

    I just bought a new HP p6733w with 64-bit Windows 7. Ever since I set up my computer, I've been having the same problem. I keep losing my internet connection. Doesn't matter what I'm doing, all of the sudden my pages stop loading. An error message eventually pops up. I run the Network troubleshooter and it fixes it but I don't know why it keeps happening. It keeps saying "The default gateway is not available".

    Diagnostics Information (Network Adapter)

    Details about network adapter diagnosis:

    Network adapter Local Area Connection driver information:

    Description . . . . . . . . . . : Realtek PCIe FE Family Controller

    Manufacturer . . . . . . . . . : Realtek

    Provider . . . . . . . . . . . : Realtek

    Version . . . . . . . . . . . : 7.26.902.2010

    Inf File Name . . . . . . . . . : C:\Windows\INF\oem68.inf

    Inf File Date . . . . . . . . . : Monday, September 06, 2010 4:38:10 AM

    Section Name . . . . . . . . . : RTL8105.ndi

    Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8136&rev_05

    Instance Status Flags . . . . . : 0x180200a

    Device Manager Status Code . . : 0

    IfType . . . . . . . . . . . . : 6

    Physical Media Type . . . . . . : 14

    I really hope that someone can tell me how to fix this. Let me know if you need any more information.

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  2. Anonymous
    2012-07-24T08:52:30+00:00

    looking like a driver conflict This is a Windows 2000 Executive character-mode STOP message. It indicates that a device queue was expected to be busy, but was not.

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  3. Anonymous
    2010-06-14T18:07:27+00:00

    Hello Potato Bus,

    Sorry about giving the Vista compatibility link. However, I am not very sure about the compatibility of the ‘WG311T’ with Windows 7 or Windows Vista.

    I was further looking in the Netgear website for this adapter and I found that there are drivers available for Windows Vista for download.

    Here is a link I found that you can use to download the drivers:

    http://kb.netgear.com/app/answers/detail/a\_id/747

    You should try o download these drivers and try to install them in Vista Compatibility mode and check if the router works before you buy a new one.

    Check out this article that will help you install the drivers in Vista compatibility mode:

    http://windows.microsoft.com/en-us/windows7/make-older-programs-run-in-this-version-of-windows

    However, only Netgear will be able to give you the accurate information on the compatibility of this with Windows 7 like I told in my previous post.

    Thanks,

    Irfan H, Microsoft Answers Support Engineer. Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  4. Anonymous
    2010-06-11T23:29:28+00:00

    Hmm, the link you provided appears to be for Vista compatability, I was looking at:

    http://www.microsoft.com/windows/compatibility/windows-7/en-us/Details.aspx?type=Hardware&p=Netgear%20SUPER-G%20PCI%20Wireless%20Network%20Adapter&v=Netgear&uid=WG311T&pf=0&pi=0&s=wg311t&os=64-bit

    The fact that it is not compatible with Vista does make me believe that it probably isn't compatible with Windows 7 either.  I'll look into getting a new card though.  Thanks!

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