NO sound when Recording Audio - problems with Windows 7 Ultimate 64-bit

Question

NO sound when Recording Audio - problems with Windows 7 Ultimate 64-bit

Anonymous

I have been having problems for around a year now with NO sound when Recording Audio with Windows 7 Ultimate 64-bit. I just came across this forum today. It's really weird how the recording with both windows sounds recorder and others has been working perfectly since 1998 or so UNTIL upgrading to win 7. Now each time I try to record it either brings up no recording device found or just fails to record any sound whatsoever. As you'll see below I have enabled What U Hear so I can use the system sounds recording functions.

I use the sound recording and pdf reader functions because I am legally blind. This is one of the few tools I have been able to use with ease on all my windows systems for many years.

A similar issue started to occur with nvidia graphics cards. AND... I was lead to believe it was an issue with Sony wanting stronger anti piracy measures inbuilt into windows. Am I right in assuming this is what is happening with the sound also now days or is there a solution to this very frustrating problem?

I ran a dxdiag & posted what I believe you requested of another user on the forum, with the same or similar problem.

Help resolving this issue would be greatly appreciated as this has been an issue for quite a while now.

System Information

Time of this report: 7/25/2012, 19:06:02

Machine name: RAIDER

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)

Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: P67A-UD3-B3

BIOS: Award Modular BIOS v6.00PG

Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.6GHz

Memory: 8192MB RAM

Available OS Memory: 8176MB RAM

Page File: 2861MB used, 13487MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

DxDiag Notes

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

Sound Devices

Description: SPDIF-Out (Sound Blaster X-Fi Surround 5.1 Pro)

Default Sound Playback: Yes

Default Voice Playback: No

Hardware ID: USB\VID_041E&PID_30DF&REV_0100&MI_00

Manufacturer ID: 65535

Product ID: 65535

Type: WDM

Driver Name: ksaud.sys

Driver Version: 6.00.0001.0460 (English)

Driver Attributes: Final Retail

WHQL Logo'd: n/a

Date and Size: 7/30/2010 11:35:08, 1588608 bytes

Other Files:

Driver Provider: Creative Technology Ltd.

HW Accel Level: Basic

Cap Flags: 0x0

Min/Max Sample Rate: 0, 0

Static/Strm HW Mix Bufs: 0, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Description: Speaker (Sound Blaster X-Fi Surround 5.1 Pro)

Default Sound Playback: No

Default Voice Playback: Yes

Hardware ID: USB\VID_041E&PID_30DF&REV_0100&MI_00

Manufacturer ID: 65535

Product ID: 65535

Type: WDM

Driver Name: ksaud.sys

Driver Version: 6.00.0001.0460 (English)

Driver Attributes: Final Retail

WHQL Logo'd: n/a

Date and Size: 7/30/2010 11:35:08, 1588608 bytes

Other Files:

Driver Provider: Creative Technology Ltd.

HW Accel Level: Basic

Cap Flags: 0x0

Min/Max Sample Rate: 0, 0

Static/Strm HW Mix Bufs: 0, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Sound Capture Devices

Description: What U Hear (Sound Blaster X-Fi Surround 5.1 Pro)

Default Sound Capture: Yes

Default Voice Capture: No

Driver Name: ksaud.sys

Driver Version: 6.00.0001.0460 (English)

Driver Attributes: Final Retail

Date and Size: 7/30/2010 11:35:08, 1588608 bytes

Cap Flags: 0x0

Format Flags: 0x0

Description: Microphone (Webcam Pro 9000)

Default Sound Capture: No

Default Voice Capture: No

Driver Name: USBAUDIO.sys

Driver Version: 6.01.7601.17514 (English)

Driver Attributes: Final Retail

Date and Size: 11/21/2010 13:23:47, 109696 bytes

Cap Flags: 0x0

Format Flags: 0x0

Description: Line-In/Mic-In (Sound Blaster X-Fi Surround 5.1 Pro)

Default Sound Capture: No

Default Voice Capture: Yes

Driver Name: ksaud.sys

Driver Version: 6.00.0001.0460 (English)

Driver Attributes: Final Retail

Date and Size: 7/30/2010 11:35:08, 1588608 bytes

Cap Flags: 0x0

Format Flags: 0x0

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

8 additional answers

Answer 1

Hi,

In Services, verify the Windows Audio service is running and set to automatic.

a. Click Start and type Services and hit Enter.

b. Make sure these services are set accordingly.

c. Right click the services and click Properties.

According to the DXDiag, there is no default sound capture selected.

Description: Speaker (Sound Blaster X-Fi Surround 5.1 Pro)

Default Sound Playback: No

Default Voice Playback: Yes

Description: What U Hear (Sound Blaster X-Fi Surround 5.1 Pro)

Default Sound Capture: Yes

Default Voice Capture: No

Description: Microphone (Webcam Pro 9000)

Default Sound Capture: No

Default Voice Capture: No

Description: Line-In/Mic-In (Sound Blaster X-Fi Surround 5.1 Pro)

Default Sound Capture: No

Default Voice Capture: Yes

Answer 2

Hi

Thanks again for your reply

The make & model of the sound card are Creative, Sound Blaster X-Fi Surround 5.1 Pro

I went through the troubleshooter which only dealt with microphone or external input.

Unfortunately it doesn't cover what I am trying to do. That is record what sound you hear, you know record the audio playing on the computer.

Answer 3

Hi,

What is the make and model of the new sound card?

I would suggest you to try these methods and check.

Method 1:

Open the Recording Audio troubleshooter.

http://windows.microsoft.com/en-US/windows7/Open-the-Recording-Audio-troubleshooter

Method 2:

Uninstall and reinstall latest available audio drivers from the manufacturers website.

Add this link as reference:

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Answer 4

Hi

Thanks for your reply

There is no make or model of the machine it is a custom system from our local computer supplier.

Just to clarify I get no recorded sound when Recording Audio with Windows 7 Ultimate 64-bit BUT every other OS I have had has worked.

These are both still the case after getting a new sound card which has the ability to record what you hear when enabled.

Answer 5

Hi,

What is the make and model of the computer?

I would suggest you to try this method and check.

No sound in Windows.

http://windows.microsoft.com/en-us/windows/help/no-sound-in-windows

You can also refer to:

Tips for fixing common sound problems.

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

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NO sound when Recording Audio - problems with Windows 7 Ultimate 64-bit

8 additional answers