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My printer keeps putting documents in the queue but won't print it?

Anonymous
2012-08-24T13:19:36+00:00

The printer is a Brother HL-2270DW printer.......The device monitor says the printer is ready and "asleep"..I can see the job in the queue and I can cancel it if I want...The odd thing is that the job(s) do print when I do either a "shutdown or restart" on Windows 7, this seems to occur when Windows is trying to shut down all active tasks........It's as if the print queue is being held for some reason.......

Addendum:.....The printer is WI-FI connected and is visible and asleep according to Windows.....All my other WI-FI connected devices work O/K.............

  1. I tried to uninstall and re-install several times,,,,but always ended up with the same symptoms.......
  2. Finally in desperation I connected a USB cable to the printer , re-installed the software and PRESTO is works......

It is still a puzzle why Windows couldn't print the jobs until it was going thru a shutdown.........However, at least now I can use the printer......

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2012-08-25T03:59:15+00:00

    Hi,

    1. How are you trying to print?
    2. How is the printer connected to the computer?
    3. Have you made any changes to the computer prior to the issue?

    Method 1:

    At first open the printer troubleshooter and check if it fixes the issue:

    Open the Printer troubleshooter

    **http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter**

    Method 2:

    Refer to the following link and check if it helps in fixing the issue:

    Why can't I print?

    **http://windows.microsoft.com/en-US/windows7/Why-cant-I-print**

    Method 3:

    Let's try uninstalling and reinstalling the printer in a specific way:

    a. Detach the Printer from the computer.

    b. Uninstall the printer driver from the computer. (There may be a Special Uninstall utility from the manufacturer.)

    c. Re-install the Printer driver with the latest version from manufacturer's website.

    d. Reattach the printer.

    Refer the following link and check:

    **Install a printerNote:**Refer the section which says “Removing a printer” from the following link to remove the printer:

    **http://windows.microsoft.com/en-US/windows7/Install-a-printer**

    Method 4:

    Uninstall Tool for Printer

    http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_index.html?reg=us&c=us&lang=en&prod=hl2270dw_all&type2=all&type3=39&os=all&flang=all&dlid

    Download latest drivers

    http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_top.html?reg=us&c=us&lang=en&prod=hl2270dw_all

    Refer the link mentioned below and check if it works:

    Printer problems in Windows**http://windows.microsoft.com/en-US/windows/help/printer-problems-in-windows**

    You may check the event viewer for more information related to the issue and post the same to us.

    **http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer**

    **http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer**

    Hope this helps!

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