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What is AppHangXProcB1 and how can I fix it?

Anonymous
2012-08-18T23:12:21+00:00

I get it in an error message while using Office 2010. I uninstalled Office 2010 and installed the preview version of Office 2013.

I am still having the same error.

This is the error log I get:

Description:

A problem caused this program to stop interacting with Windows.

Problem signature:

Problem Event Name: AppHangXProcB1

Application Name: winword.exe

Application Version: 15.0.4128.1019

Application Timestamp: 500a532b

Hang Signature: e4ba

Hang Type: 128

Waiting on Application Name: spoolsv.exe:spoolss

Waiting on Application Version: 0.0.0.0

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional Hang Signature 1: e4ba7655f1e39cc5c8fcf8969d824fad

Additional Hang Signature 2: fdac

Additional Hang Signature 3: fdac49c67c77ecaf4be421c8c665ef4b

Additional Hang Signature 4: e4ba

Additional Hang Signature 5: e4ba7655f1e39cc5c8fcf8969d824fad

Additional Hang Signature 6: fdac

Additional Hang Signature 7: fdac49c67c77ecaf4be421c8c665ef4b

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  1. Anonymous
    2012-08-19T16:21:09+00:00

    Hi,

    Is the issue specific to office programs?

    As the error log indicates that you were trying to access MS word when you got the error perform clean boot and check.

    Perform clean boot using the suggestions mentioned in the link mentioned below.

    http://support.microsoft.com/kb/929135

    Note: After you check the functionality in clean boot configure Windows to use Normal startup using the step 7 suggested in the above mentioned link.

    If the issue is specific to Microsoft Office program, I suggest you to post the issue in Microsoft Office forum using this link.

    http://answers.microsoft.com/en-us/office/forum

    Hope this helps!

    2 people found this answer helpful.
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