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Family tree maker is not connecting to the internet

Anonymous
2012-08-10T04:11:32+00:00

I HAVE WINDOWS 7 MY FAMILY TREE MAKER PROGRAM HAS STOPED CONECTING TO THE INTERNET, WITH THE MESSAGE NO INTERNET CONNECTION

(WHICH THERE IS) OR FIRWALL HAS BLOCKED ACCESS ( FIREWALL IS NOT TURNED ON )

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-08-11T01:36:11+00:00

    Hi,

    1. Are you able to connect to the internet using Internet Explorer  and other Applications?
    2. Were you able to get the program to connect to the Internet earlier?
    3. May I know the exact error message you are getting when the Internet Connection fails with the program?
    4. Which Anti-virus are you using?

    Step 1: Lets disable Anti-virus program to check if its conflicting with the program.

    Note:Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

    If the issue is fixed by disabling the anti-virus Software, then contact the Anti-virus Vendor for further assistance regarding this issue."

    http://www.familytreemaker.com/Support/Contact

    Step 2:

    Open a port in Windows Firewall

    http://windows.microsoft.com/en-us/windows7/open-a-port-in-windows-firewall

    If the issue still persists, then contact Family tree support at the link below:

    http://www.familytreemaker.com/Support/Contact

    Hope it helps

    100+ people found this answer helpful.
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  1. Anonymous
    2017-07-19T16:55:07+00:00

    i tried turning firewall off but it still gives me the No internet connection

    10+ people found this answer helpful.
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  2. Anonymous
    2017-08-13T04:53:08+00:00

    Looks like Family Tree Maker 2014 is no longer supported. Those who purchased it, simply lost their ability to sync with Ancestry...

    Sucks.

    Source:

    https://blogs.ancestry.com/ancestry/2017/03/20/software-mackiev-introduces-familysync/

    6 people found this answer helpful.
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  3. Anonymous
    2017-09-06T02:49:04+00:00

    It looks like we must buy or upgrade to 2017 in order to connect if you have the ancestry version like I do:

    https://support.mackiev.com/731351-Ancestry-Services-in-Older-Editions

    3 people found this answer helpful.
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  4. Anonymous
    2017-07-24T23:48:24+00:00

    FTM wants to sell the new version "2017".  Several options have been discontinued for older versions including internet "search".  Take a look at the "FamilyTreeMaker.com" website for more info.

    2 people found this answer helpful.
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