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Windows 7 update installer fails with error 0xc8000222

Anonymous
2012-07-20T20:36:17+00:00

When I run Windows6.1-KB982018-v3-x64.msu it immediately fails with error 0xc8000222.  The description of the update is here:

http://support.microsoft.com/kb/982018

The purpose of the update is to fix this very problem with windows update.  In my case, it's due to changing my hard drive from one with 512byte sectors to 4K sectors.  This causes windows update to fail.  As you can see, it's a catch-22 because if windows update fails in the first place, how the heck is another windows update supposed to fix the problem, since it fails the same way?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2012-07-22T19:29:36+00:00

    I fixed the problem by simply renaming edb.log and rebooting.  The OS then deleted the renamed version and created a new version.  Problem solved.  Now I can apply windows updates and I stop seeing the error from ESENT in Event Viewer:

    wuaueng.dll (1076) SUS20ClientDataStore: Error -1811 (0xfffff8ed) occurred while opening logfile C:\Windows\SoftwareDistribution\DataStore\Logs\edb.log.

    I think instead of asking the customer questions about anti-virus software, etc, it would have been better to focus on the problem.  This could have included examining the errors in Event Viewer, logs and cloning back to a drive with true 512-byte sectors.  But thanks for your efforts, it's appreciated.

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  1. Anonymous
    2012-07-20T23:58:42+00:00

    These questions are largely irrelevant to the sector size issue.  We should focus on that.  As I indicated, the errors began within minutes after I finished cloning my drive.

    1a. When (approx. date) did you purchase the computer?

    Built custom, Oct 2011

    1b. Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade from Vista to Win7?

    No, clean install

    1. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire?  What anti-spyware applications (other than Defender) are installed?  What third-party firewall (if any)?
    2. Has a(nother) Norton application or a McAfee application EVER been installed on the computer?

    No

    1. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

    No

    5. Assuming Win7 64-bit SP1 is installed, are ALL of the following updates listed in View installed updates (not Update History)?******[1]

        (a) KB2698365, KB2718523, KB2691442, KB2655992, KB2719177 [only if IE9 is installed!] & KB2719985 or possibly KB2721691; No

        (b) KB2699988 [only if IE8 is installed!], KB2685939 Yes

    KB2686831 & KB2709715;  Yes

        (c) KB2604115  No

    KB2658846, KB2660649, KB2676562, KB2688338, KB2690533, KB2695962,  Yes

    KB2656411  No

    KB2718704;  Yes

        (d) KB2653956; KB2621440 & KB2667402;  Yes

        (e) KB2654428, KB2645640 & KB2644615.  Yes

    6. Is Java Version 7 Update 5 (or higher) installed?  Yes

    1. Is Firefox, Chrome or any other alternate browser installed?  Yes

    8. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner)?  I'd never use a utility like that.

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  2. Anonymous
    2012-07-20T22:29:44+00:00

    Note: KB982018 is an Optional, non-security update. Feel free to hide it.

    
Please answer *each of the following* [admittedly tedious]*diagnostic questions* in a correspondingly-numbered list in your very next reply (no need to quote this post):

1a. When (approx. date) did you purchase *the computer?*

1b. Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7,
*or did you upgrade from Vista to Win7?* 

2. What is the *full name* of your installed anti-virus application or security suite and
*when (approx. date) does your current subscription expire?*  What anti-spyware applications (other than Defender) are installed?  What third-party firewall (if any)?

3. Has a(nother) Norton application *or a McAfee application* EVER been installed on the computer?

4. Did a Norton free-trial *or a McAfee free-trial* [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

5. *Assuming Win7 64-bit SP1 is installed*, are ALL of the following updates listed in
**View installed updates** *(not **Update History***)?******[1]

    (a) KB2698365, KB2718523, KB2691442, KB2655992, KB2719177 [*only if **IE9** is installed!]* & KB2719985 *or possibly KB2721691*;

    (b) KB2699988 [*only if **IE8** is installed!*], KB2685939, KB2686831 & KB2709715;

    (c) KB2604115, KB2658846, KB2660649, KB2676562, KB2688338, KB2690533, KB2695962, KB2656411 & KB2718704;

    (d) KB2653956; KB2621440 & KB2667402;

    (e) KB2654428, KB2645640 & KB2644615.

6. Is Java Version 7 Update 5 (or higher) installed? TEST HERE USING IE (*ONLY!*) =>
[http://java.com/en/download/installed.jsp](http://java.com/en/download/installed.jsp)

7. Is Firefox, Chrome or any other alternate browser installed?

8. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor;
 TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer;
*CCleaner Registry Cleaner*)?

==============================================  

[1] **Start | Control Panel | Programs and Features | View installed updates** (in left-hand menu)

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  3. Anonymous
    2012-07-21T05:50:02+00:00
    1. REPOSTING: What is the full name of your installed anti-virus application or security suite (if any) and when (approx. date) does your current subscription expire?  What anti-spyware applications (other than Defender) are installed?  What third-party firewall (if any)?
    2. Is Windows 7 Service Pack 1 (already) installed? See...

       • Which version of the Windows operating system am I running?

          http://windows.microsoft.com/en-us/windows7/help/which-version-of-the-windows-operating-system-am-i-running

    1. Assuming IE8 is installed, has IE9 ever been offered to the computer via Windows Update?

    4a. Is KB2698365, KB2718523, KB2691442, KB2655992, KB2719177 and/or KB2719985 listed in View installed updates?

    4b. How about KB2604114 and/or KB2656410?

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  4. Anonymous
    2012-07-21T05:41:50+00:00

    Hi,

    Method 1:

    You may try to reset windows update components. Refer the following article.

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058

    Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,

    http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

    You may also refer to the following articles and check if it helps.

    You cannot install some updates or programshttp://support.microsoft.com/kb/822798

    Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,

    http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

    Troubleshoot problems with installing updates

    http://windows.microsoft.com/en-US/windows7/Troubleshoot-problems-with-installing-updates

    Hope it helps.

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