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RUNDLL errorloading: WINDOWS\system32\sysdm.cpl\

Anonymous
2012-08-15T21:12:15+00:00

I am looking for a resolution to a RUNDLL problem.

I receive the following error message  when logging onto Windows; RUNDLL errorloading: WINDOWS\system32\sysdm.cpl. Additionally, I am unable to run my Adobe Acrobat program. I am sure if the two are related. However, the Adobe issue occurred after seeing the Windows problem.

Is there a fix that a non-technical person such as myself may implement? I am able to handle most rudimentary problems but do not consider my self particularly knowledgeable on the technical side.

Need help,

Edduuu

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-08-16T14:42:50+00:00

    Huh - There should be nothing to do with loading sysdm.cpl when logging on.

    Instead of "Methods" I would say "Let's take a look at your startup items", but I am not a Support Engineer.

    Do let us know how that works out - especially Method 3.

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  2. Anonymous
    2012-08-16T13:44:34+00:00

    ​Hi,

    1. Did you make any changes on the computer prior to the issue?
    2. What happens when you try to run unable to run my Adobe Acrobat program?
    3. Do you receive any error message?

    Method 1:

    Try scanning the computer with any of the Security Software to get rid of any kind of virus, Trojan and other infections to the computer.

    Run a Microsoft safety scanner to make sure computer is free from virus infection:

    http://www.microsoft.com/security/scanner/en-us/default.aspx

    Disclaimer:

    If you run the virus scan the program that is infected with virus will get deleted. So you have to reinstall the program. Also if the files and folders are affected with virus then they might even get deleted.

    Method 2:

    Step 1: Check if the issue occur in safe mode.

    A description of the Safe Mode Boot options in Windows XP

    http://support.microsoft.com/kb/315222

    Step 2: If the issue doesn't occur in safe mode then try to perform a clean boot and check.

    How to configure Windows XP to start in a "clean boot" state

    http://support.microsoft.com/kb/310353

    Note: When the troubleshooting is over do not forget to reset the computer to normal startup. Follow the step 7 in the above article.

    Method 3:

    You may run System File Checker scan to fix the corrupted files.

    Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

    http://support.microsoft.com/kb/310747

    Refer:

    System File Checker (sfc)

    http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system\_file\_checker.mspx?mfr=true

    Method 4:

    If you are still not able to run Adobe Acrobat program, then try to uninstall and re-install the latest version of Adobe Acrobat which might be compatible with the operating system and drivers

    http://get.adobe.com/reader/

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