Unable to run 123copydvd Platinum

Original Title: 123copydvd paltinun

hi I'm having trouble with a software that i bouht from a major retailer for 2 month's work not to well like all the features that they wrote on the box "it will do this and that" in reality i could only used 2 of the many features that the box stated it ! then the updates came ... i updated couple and it continue working but the third update was the big deal it updated well or so it look it was becouse i was able to use another feature that before i could no used it only work for a couple days and then after i used the last time i close the window and shut....... when i try to run the software the next day it open but when i'm editing try to rip a dvd when i click on rip dvd i get a message that says'123DVD STOP WORKING WINDOWS IS CHECKING FOR A SOLUTION' and then windows close the program i contacted the sofware developer and they instructed me to unistall along with all the plug ins and microsoft 4.0 and microsoftvisualc++2010 and then reinstalling the software again wich i did but know is even worst it just don't open at all all i see is the icon in my screen but it won't open what  can i do to fix it?