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0x00000051 how to apply fix when at blue screen?

Anonymous
2011-08-04T02:58:07+00:00

Hi,

I am trying to fix a friend's computer.  They are getting this error, I found a hot fix and downloaded it.  Heading over there tomorrow and need to know how to apply it while the machine is at blue screen? 

Please help fast.

Thanks.

Debbi e

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2011-08-04T03:38:10+00:00

    Hi,

    Can you provide any other information besides the 0x00000051?

    This is a KB search on that Stop Code = 0x00000051

    http://support.microsoft.com/search/default.aspx?mode=a&query=0x00000051&spid=14019&catalog=LCID%3D1033&res=10

    If there is an applicable Hotfix the KB article will have information and support options.

    Normally you would copy the Hotfix to the drive and either Right Click on and RUN AS ADMIN, double

    click on it, or there may be other options on the Right Click depending on the extension of the Hotfix.

    ======================================================================

    Other troubleshooting methods to help.

    Check this thread for information on using BlueScreenView, MyEventViewer, and other methods to

    troubleshoot BlueScreens - top 3 methods (+1 other).

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

    We can analyze the minidumps if you make them available from the SkyDrive or other file

    sharing sites.

    Zip or upload the contents of C:\Windows\minidump

    Use SkyDrive to upload collected files. 

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    BCCode: 51     0x00000051

    This Bug_Check is very often a hardware issue however it can be caused by antivirus/

    antispyware/security and other causes. You might be able to correct it with a System

    Restore in Safe Mode (repeatedly tap F8 as you boot the computer) - see the System

    Restore below. If the cause is hardware then of course that has to be corrected.

    Bug Check 0x51: REGISTRY_ERROR

    The REGISTRY_ERROR bug check has a value of 0x00000051. This indicates that a severe registry error has occurred.

    Important Information If You Have Received a STOP Code

    If you have received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact information for Microsoft or your computer manufacturer, Contact Support.

    If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.

    The following actions might prevent an error like this from happening again:

    1. Download and install updates and device drivers for your computer from Windows Update.
    2. Scan your computer for computer viruses.
    3. Check your hard disk for errors.

    REGISTRY_ERROR Parameters

    The following parameters are displayed on the blue screen.

    Parameter Description
    1 Reserved
    2 Reserved
    3 The pointer to the hive (if available)
    4 If the hive is corrupt, the return code of HvCheckHive (if available)<br>

    Cause

    Something has gone wrong with the registry. If a kernel debugger is available, get a stack trace.

    This error may indicate that the registry encountered an I/O error while trying to read one of its files. This can be caused by hardware problems or file system corruption.

    It may also occur due to a failure in a refresh operation, which is used only in by the security system, and then only when resource limits are encountered.

    BCCode: 51     0x00000051   <-- read this linkhttp://www.faultwire.com/solutions-fatal_error/REGISTRY-ERROR-0x00000051-*1096.html?order=date

    ==================================================================

    Look in the Event Viewer to see if anything is reported about those.

    http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm

    MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

    http://www.nirsoft.net/utils/my\_event\_viewer.html


    Also do this so you can see the likely bluescreens.

    Windows Vista automatically restarts if your PC encounters an error that causes it to crash.

    http://www.winvistatips.com/disable-automatic-restart-t84.html


    Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen

    info that would help. Such as the BCC and the other 4 entries on the lower left. And any other

    error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples :

    BCCode: 116

    BCP1: 87BC9510

    BCP2: 8C013D80

    BCP3: 00000000

    BCP4: 00000002

    or in this format :

    Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)

    tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

    This is an excellent tool for posting Blue Screen Error Information

    BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table - Freehttp://www.nirsoft.net/utils/blue\_screen\_view.html

    Many BlueScreens are caused by old or corrupted drivers, especially video drivers however

    there are other causes.

    You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or

    Recovery Options if your system has that installed by the maker.

    How to Boot to the System Recovery Options in Windows 7

    http://www.sevenforums.com/tutorials/668-system-recovery-options.html

    You can try a System Restore back to a point before the problem started if there is one.

    How to Do a System Restore in Windows 7

    http://www.sevenforums.com/tutorials/700-system-restore.html


    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to Repair Windows 7 System Files with System File Checker

    http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

    generates in Windows Vista cbs.log (and Windows 7)

    http://support.microsoft.com/kb/928228

    The log might give you the answer if there was a corrupted driver. (Does not tell all the possible

    driver issues).

    Also run CheckDisk so we can rule out corruption as much as possible.

    How to Run Check Disk at Startup in Windows 7

    http://www.sevenforums.com/tutorials/433-disk-check.html


    Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party

    keyboard and mouse, as well as other major device drivers.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.

    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    How to Install a Device Driver in Vista Device Manager (also Windows 7) 

    http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

    How To Disable Automatic Driver Installation In Windows Vista - Drivers

    http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

    http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx


    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

    unexpectedly

    http://support.microsoft.com/kb/958233

    Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)

    http://www.chicagotech.net/vista/vistabluescreen.htm

    Understanding and Decoding BSOD (blue screen of death) Messages

    http://www.taranfx.com/blog/?p=692

    Windows - Troubleshooting Blue Screen Errors

    http://kb.wisc.edu/page.php?id=7033


    In some cases this might be required.

    StartUp Repair from Recovery Options or Windows 7 disk

    How to Run a Startup Repair in Windows 7

    http://www.sevenforums.com/tutorials/681-startup-repair.html

    How to Boot to the System Recovery Options in Windows 7

    http://www.sevenforums.com/tutorials/668-system-recovery-options.html

    How to Create a Windows 7 System Repair Disc

    http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

    How to Do a Repair Install to Fix Windows 7

    http://www.sevenforums.com/tutorials/3413-repair-install.html

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.

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2 additional answers

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  1. Anonymous
    2012-08-31T18:33:50+00:00

    This is what I used to fix 0x00000051 problem in Windows 7.

    http://support.microsoft.com/kb/329850

    I change my value and it work:

    -change Current from 1 to 2 and LastKnowGood from 2 to 3.

    1. Pause at the logon screen when you start the computer that is experiencing this problem. Do not log on to the computer.
    2. Remotely connect to the registry of this computer. To connect to a registry over a network:
    3. Start Registry Editor.
    4. On the File menu, click Connect Network Registry.
    5. In the Connect Network Registry dialog box, type the name of the computer to whose registry you want to connect.
    6. Locate the following registry key:

    . 7. Note the value of the

    key. 8. Change the value of the

    key to the value that you noted in

    . 9. Note the value of the

    key. 10. Change the value of the

    key to the value you noted in

    plus one. For example, if

    has a value of

    , change the

    value to

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  2. Anonymous
    2012-08-31T19:11:46+00:00

    Please post copies of your dumpfile and sysdata.xml as shared files to your Sky Drive with a link here.

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    For advice on how to configure your system to create dump files please read:

    http://support.microsoft.com/kb/254649

    The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.

    http://www.nirsoft.net/utils/driverview.html

    Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive.

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