Share via

Removing Apple software update

Anonymous
2012-06-25T22:18:26+00:00

POSTED ON BEHALF OF A CUSTOMER:

Trying to remove an Apple software update which is the only file left on the computer from Itunes, but receiving the following error: http://t.co/Aq5LDt2s

Has anyone every experienced this issue?

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
  1. Anonymous
    2012-06-26T00:11:58+00:00

    Hi,

    See if this assist you.

    If not, you will have seek assistance at Apple.

    Or you may have to reinstall iTunes and follow their uninstall information

    "Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7"

    http://support.apple.com/kb/HT1923

    • These steps may take a significant amount of time to complete, depending on your system. Steps

    1. Remove iTunes and related components from the Control Panel

    Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:

    1. iTunes
    2. QuickTime
    3. Apple Software Update
    4. Apple Mobile Device Support
    5. Bonjour
    6. Apple Application Support (iTunes 9 or later)

    Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.

    If you need more detailed steps on removing these components, refer to the following steps:

    1. Quit the following programs if they are running:
      • iTunes
      • QuickTime Player
      • Apple Software Update
    2. From the Start menu, click Control Panel.
    3. In Control Panel, click the "Uninstall a program" link as shown below. The Programs and Features Control Panel opens.

    Alternately, if you do not see the "Uninstall a program" link, click Programs and Features.

    4. Select iTunes from the list of currently installed programs. Then, click Uninstall. 5. When asked if you would like to remove iTunes, click Yes. 6. After the uninstallation is complete, do not restart your computer if you are prompted to. 7. If you see other iTunes entries in the list, remove them as well by repeating steps 4-6. 8. Remove any iPod Updater applications that are listed the same way you removed iTunes. 9. Remove all instances of QuickTime the same way you removed iTunes. 10. Remove all instances of Apple Software Update the same way you removed iTunes. 11. Remove all instances of Apple Mobile Device Support the same way you removed iTunes. 12. Remove all instances of Bonjour the same way you removed iTunes. 13. Remove all instances of Apple Application Support the same way you removed iTunes. 14. Restart your computer.

    2. Verify iTunes and related components are completely uninstalled

    If the advice already given does not fix it, please contact Apple Support for further assistance.

    "iTunes Support-How to use iTunes"

    http://www.apple.com/support/itunes/

    "iTunes Contact Support"

    http://www.apple.com/support/itunes/contact/

    Or ask in the Apple iTunes Community:

    https://discussions.apple.com/community/itunes

    Cheers.

    1 person found this answer helpful.
    0 comments

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2012-06-26T21:12:39+00:00

    You are welcome.

    Cheers.

    0 comments
  2. Anonymous
    2012-06-26T16:19:23+00:00

    Thank you Bill, I will let the Customer know that your post has been made.

    Gary.

    0 comments