Blue Screen in Windows 7 64-bit.

Hi,

Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check were 9F CAUSE usbhub.sys which is a Windows component which means

something else drove it into Fault. Examining the IRP points to BTHUSB.sys which is also a

Windows component so again something else is driving it into Fault.

BugCheck 9F, {3, fffffa8007523060, fffff80000b9c3d8, fffffa800a0467d0}

Probably caused by : usbhub.sys

FAILURE_BUCKET_ID:  X64_0x9F_3_BTHUSB_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_3_BTHUSB_IMAGE_usbhub.sys

>[ 16, 2]   0 e1 fffffa8008145ac0 00000000 00000000-00000000    pending

        \Driver\BTHUSB

1. You have either disabled or uninstall McAfee however did you run the McAfee Removal Tool? If

not uninstall it and then run the tool. Try using Microsoft Security Essentials instead.

McAfee Removal Tool

http://service.mcafee.com/FAQDocument.aspx?id=TS100507 

(Note : There was one 3B Bug_Check and McAfee was shown as the CAUSE of it so it could well

be involved in the other issues.)

2. Be sure to check the BlueTooth Drivers (both at Dell and the actual device maker if possible).

3. Check Dell for updates to the BIOS, low level chipset drivers, and the major on-board and

separate device drivers.

4. Use DriverVerifier and the other methods below.

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Are you using any Roxio or Nero programs? These have been known to cause this problem even

if they were working well for a long period of time. If so check with their support.

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Check these :

Error message when you try to resume a Windows 7-based or a Windows Server 2008 R2-based

computer from hibernation: "Stop 0x0000009F"

http://support.microsoft.com/kb/977186

Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to

sleep or into hibernation, or when you restart the computer: "0x9F"

http://support.microsoft.com/kb/975599

"0x0000009F" Stop error message when a computer enters and resumes from hibernation in

Windows 7 or Windows Server 2008 R2

http://support.microsoft.com/kb/981848

This one is possible if BlueScreenView OR MyEventViewer (or EventViewer) shows the appropriate code.

Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has

rebooted without cleanly shutting down first”

http://support.microsoft.com/kb/2028504

And :

"Stop 0x9F" or "Stop 0xFE" error on a Windows 7-based or Windows Vista-based computer that

uses certain AMD USB EHCI host controllers

http://support.microsoft.com/kb/982091

KB Search 0x0000009F with the above and a few other articles (check this as there may be new articles

added to the KB)

http://support.microsoft.com/search/default.aspx?mode=a&query=0x0000009F&spid=14019&catalog=LCID%3D1033&res=10

KB Search 0x9F with the above (check this as there may be new articles added to the KB)

http://support.microsoft.com/search/default.aspx?mode=a&query=0x9F&spid=14019&catalog=LCID%3D1033&res=10

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Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thread for information using BlueScreenView, MyEventViewer and other methods

to troubleshoot BlueScreens - top 3 replies.

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990 

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Check with these utilities to see if any information can be gathered : (Be sure to run this since there

may well be other Bug_Check codes.)

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView - Free - scans all your minidump files created during 'blue screen of death' crashes,

and displays the information about all crashes in one table.

http://www.nirsoft.net/utils/blue\_screen\_view.html

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MyEventViewer can be checked at the time of the BlueScreen (BSOD) to within a second or so of the

time of the BSOD to provide more information as to possible cause - see TIP.

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.

TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -

set it to a bit before and after the time of the BSOD.

http://www.nirsoft.net/utils/my\_event\_viewer.html

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AppCrashView - Free - a small utility for Windows Vista and Windows 7 that displays the details of all

application crashes occurred in your system. The crashes information is extracted from the .wer

files created by the Windows Error Reporting (WER) component of the operating system every

time that a crash is occurred. AppCrashView also allows you to easily save the crashes list to

text/csv/html/xml file.

http://www.nirsoft.net/utils/app\_crash\_view.html

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**References to Vista also apply to Windows 7.**This "could" be a power supply problem though it is not the most common cause.

9f is likely a driver issue. Antivirus/antispware/security programs can also cause these issues.

Have you added devices lately or updated drivers - be sure to check in Windows Updates to see

if a driver was updated prior to this occurring. This could also be caused by a loose card or cable

and even a weak power supply.

That error means a driver is not handling the power state properly. Check in Control Panel - Device

Manager to be sure major drivers are not shut off during sleep - double click Display Adapter - NIC

and WIFI - Sound and others - Power Management tab - uncheck Allow computer to turn off power.

Maybe only one has an issue.

Start - type in Search box - MSCONFIG  find at top - Right Click - RUN AS ADMINGeneral Tab - check Diagnostic Start  - APPLY / OK  -  REBOOTTry it now. If it still blue screens think Video Driver. If not think NIC, Wifi, Sound, or......(and it still could be video interacting with something else). See troubleshooter linkabove for my generic driver update methods. BCCode: 9F  0x0000009F  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/DRIVER-POWER-STATE-FAILURE-0x0000009F-\*1167.html?order=date

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Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617 

How To Troubleshoot Driver Problems in Windows Vista or 7.

http://www.winvistaclub.com/t79.html 

Using Driver Verifier

http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=\_VwIDD9xngM

Driver Verifier

http://www.techsupportforum.com/2110308-post3.html

Using Driver Verifier

http://www.faultwire.com/solutions/using\_driver\_verifier.php 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues

http://www.youtube.com/watch?v=\_VwIDD9xngM 

You can disable Driver Verifier

http://support.microsoft.com/kb/244617 

Start - type in Search box -> verifier /reset      hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message. Also check with

MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can analyze it.

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This is my generic how to for proper driver updates : (update your major drivers and BIOS)

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

For each driver in the list, additional useful information is displayed: load address of the driver,

description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

Control Panel - Device Manager - Display Adapter - write down the make and complete model

of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually

shows up. This is because some drivers rollback before the latest is installed (sound drivers

particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred

to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows

Updates, this leaves Windows Updates ON however it will not install drivers which will usually be

older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then

go look for new ones manually if you wish.

Stop Windows 7 from Automatically Installing Device Drivers

http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/

How To Disable Automatic Driver Installation In Windows 7 / Vista

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,

Ultimate, and Enterprise)

http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!