Getting Blue Screen error BCCode: 1a

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PNapa21 asked on

Blue Screen

The last three times I started my computer It would turn on and then go to a blue screen and then start up ok.Then after startup I would get this message,can someone tell me what I shshould do?Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: 1a

BCP1: 00041790

BCP2: C080208A

BCP3: 0000FFFF

BCP4: 00000000

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\110512-19952-01.dmp

C:\Users\Owner\AppData\Local\Temp\WER-230070-0.sysdata.xml

Read our privacy statement online:

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If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

Paul Nap

• All Replies (3)


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PA Bear MS MVP replied on

MVPCommunity Star

Is it the same computer as in these previous threads of yours?...

http://answers.microsoft.com/en-us/protect/forum/mse-protect_scanning/microsoft-security/34b6c17f-f8c2-4bfd-8f3c-f1e74c5339a4

http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/how-do-i-get-rid-of-the-pop-up-show-all-content/f0e8a8b2-9f76-e011-8dfc-68b599b31bf5

~Robear Dyer (PA Bear)

MS MVP-Windows Client (IE, Mail, Security & Update Services) since 2002


Found this helpful 0

PNapa21 replied on

yes it is the same computer.I must tell you that except for these blue screens the computer works fine, and it passes all the Microsoft security Essentials tests

Paul Nap


Found this helpful 0

PA Bear MS MVP replied on

MVPCommunity Star

Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply (no need to quote this post):

1a. When (approx. date) did you purchase the computer? I PURCHASED IT IN 2007

1b. Did Win7 come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade from Vista to Win7? I UPGRADED FROM VISTA

2. Is it a Win7 64-bit computer? See...NO 32bit

• Is my PC running the 32-bit or 64-bit version of Windows?WIN 7 32bit

http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

3a. Was Microsoft Security Essentials (MSE) originally offered & installed via Windows Update or did you intentionallychoose to install it? I installed it 2months ago

3b. In Windows Explorer [WinKey+E], navigate to & right-click on

• **C:\Program Files**Microsoft Security Client <=this folder

Select Properties: What is the Created date displayed on the resultingGeneral tab? WEN AUG 22 2012

3c. What Antimalware Client version is currently installed? To find out, open MSE & click on the downward-pointing arrow to the right of HELP then select ABOUT SECURITY ESSENTIALS. VERSION 4.1.522.0

4. What anti-virus application was installed before you installed MSE, was your subscription still current, and did you uninstall it before you installed MSE? McAfee and I had Verizon uninstall it
5. Has a(nother) Norton application or a McAfee application EVER been installed on the computer? NO
6. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.) NO

7a. Is Java Version 7 Update 9 (or higher) installed? TEST HERE USING IE (only!) => http://java.com/en/download/installed.jsp YES

7b. Is Adobe Flash Player v11.4.402.287 (or higher) installed? TEST HERE USING INTERNET EXPLORER (ONLY!) =>http://www.adobe.com/software/flash/about/ YES

8. Is Firefox, Chrome or any other alternate browser installed? CHROME
9. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleanerRegistry Cleaner)? NO

Please answer each of the following [admittedly tedious]diagnostic questions in a correspondingly-numbered list in your very next reply (no need to quote this post):

1a. When (approx. date) did you purchase the computer?

1b. Did Win7 come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade from Vista to Win7?

2. Is it a Win7 64-bit computer?  See...

   • Is my PC running the 32-bit or 64-bit version of Windows?

      http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

3a. Was Microsoft Security Essentials (MSE) originally offered & installed via Windows Update or did you intentionally choose to install it?

3b. In Windows Explorer [WinKey+E], navigate to & right-click on

    • **C:\Program Files**Microsoft Security Client <=this folder

Select Properties: What is the Created date displayed on the resulting General tab?

3c. What Antimalware Client version is currently installed?  To find out, open MSE & click on the downward-pointing arrow to the right of HELP then select ABOUT SECURITY ESSENTIALS.

4. What anti-virus application was installed before you installed MSE, was your subscription still current, and did you uninstall it before you installed MSE?
5. Has a(nother) Norton application or a McAfee application EVER been installed on the computer?
6. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

7a. Is Java Version 7 Update 9 (or higher) installed?  TEST HERE USING IE (only!) => http://java.com/en/download/installed.jsp

7b. Is Adobe Flash Player v11.4.402.287 (or higher) installed? TEST HERE USING INTERNET EXPLORER (ONLY!) => http://www.adobe.com/software/flash/about/

8. Is Firefox, Chrome or any other alternate browser installed?
9. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner)?

Related references *may* include:

Check list for installing Microsoft Security Essentials  

[http://experts.windows.com/w/experts_wiki/89.aspx](http://experts.windows.com/w/experts_wiki/89.aspx)

Can I install Microsoft Security Essentials [*or any other anti-virus/anti-spyware application*] to clean up my already-infected computer?  

[http://answers.microsoft.com/thread/87058857-d181-4019-a723-efd9a49d9275](http://answers.microsoft.com/thread/87058857-d181-4019-a723-efd9a49d9275)

yes it is the same computer.I must tell you that except for these blue screens the computer works fine, and it  passes all the Microsoft security Essentials tests

Is it the same computer as in these previous threads of yours?...

http://answers.microsoft.com/en-us/protect/forum/mse-protect_scanning/microsoft-security/34b6c17f-f8c2-4bfd-8f3c-f1e74c5339a4

http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/how-do-i-get-rid-of-the-pop-up-show-all-content/f0e8a8b2-9f76-e011-8dfc-68b599b31bf5