WIA not running, Canon printer works, scanner not recognized

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WIA not running, Canon printer works, scanner not recognized

Anonymous

Spent hours with Canon tech who uninstalled and reinstalled my Canon Pixma MX 310 "3 in one" printer. Sacnner suddenly stopped working and it seems to boil down to WIA not running and the computer no longer thinks the scanner is attached! I have been through everything, but cannot open the WIA, receiving the 1068 error message. It looks like gibberish to me and I desperately need guidance! Please help?

Windows Vista 2 SP

DELL Inspiron 1720

Internet Explorer 9

Do not use wireless.

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Anonymous

In the Services console (window) you found "Windows Image Acquisition (WIA)" service, you said you cannot open WIA, receiving the 1068 error message. In the services console check WIA's "Status" (column) should be "Started" and the "Startup Type" (column) shold be "Automatic".

There are control links (blue text) on the upper left column to Start, Pause, or Restart a services. To change a service’s status, select the service in the Services console. Then click the appropriate link .

To review or modify the way a service starts up or what happens when it doesn’t start properly, view its properties dialog box. To do that, simply double-click the service in the Services console. On the "General" tab beside "Startup Type" choose "Automatic" , the service starts when the computer starts. You may still get the error when you do that.

In Services console double click on WIA service to open its properties sheet. Click on "Dependencies" tab check the system components (services) if they started and running. You found these:

Service depends on following system components

Remote Procedure Call (RPC)

DCOM Server Process Launcher

Shell Hardware Detection

Remote Procedure Call (RPC)

DCOM Server Process Launcher

The system componments (dependencis) are also services. Select them in the Service console and see if they Started and are Automatic. I suspect it's the "Shell Hardware Detection" service that failed to start, then see paragraph 2 and 3.

Manage services in Windows Vista

By Ed Bott, Carl Siechert, and Craig Stinson

http://windows.microsoft.com/en-US/windows-vista/Manage-services-in-Windows-Vista-from-Windows-Vista-Inside-Out

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4 additional answers

Answer 1

Unfortunately, the fix did not last! The following day, The WIA stopped working again, and it seems to me the software is simply corrupted! However, my computer was really scrambled by what 3 different technicians had done, and when the last fellow asked if I still had my original discs, I gasped. I'm not crazy enough to reinsert VISTA, for which there is no more support.

I got my credit back, and went out and replaced my 5 year old laptop with a new one which has Windows 7, and I'm hoping the crashes and everything will now stop and I will enjoy using it,

Thanks for your help, and I think there was nothing to be done!

Answer 2

This seems to be very informative, but does not apply to my problem. I ended up calling Microsoft Answers and talked with a technician who took command of my desktop. He proceeded to give me a Clean Boot, and my scanner became recognized as soon as I clicked on it! I guess it was less costly than buying a new computer, but nevertheless, it hurt! We decided to keep most programs out of startup, and I think the boot is about 3 minutes faster now, but I'm finding it acting very strange, with windows opening unexpectedly, my saved passwords lost, etc.

I found everything in WIA properties remained exactly as they were (which puzzled me, as it still said stopped) but now after 3 trial runs, all successful, my scanner is working again!

Thank you for all your input, and from my research, this problem is a frequent one, often without resolution!

Answer 3

<<but cannot open the WIA, receiving the 1068 error message.

You mean you cannot start WIA in Services?

Try this:

In Services double click on WIA service to open its properties sheet. Click on "Dependencies" tab check the system components (services) if they started and running. Restart them as necessary.

Also check "Shell Hardware Detection" service if it has Started and Automatic, Stop and Restart the service as necessary. You may have to restart.

Printer problems in Windows

http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows

I'm unable to figure out how to copy and paste from the properties window, but

I found this information:

Service depends on following system components

Remote Procedure Call (RPC)

DCOM Server Process Launcher

Shell Hardware Detection

Remote Procedure Call (RPC)

DCOM Server Process Launcher

The following system components depend on this service:

__________________________________________________________

I am guessing the WIA simply stopped running for recognizing the scanner! I see nothing about anything running, and would need instructions for finding out. However, I think I either need to replace the WIA, or need help in figuring out how to get it to work again! A new computer is too costly an answer!

Answer 4

<<but cannot open the WIA, receiving the 1068 error message.

You mean you cannot start WIA in Services?

Try this:

In Services double click on WIA service to open its properties sheet. Click on "Dependencies" tab check the system components (services) if they started and running. Restart them as necessary.

Also check "Shell Hardware Detection" service if it has Started and Automatic, Stop and Restart the service as necessary. You may have to restart.

Printer problems in Windows

http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows

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WIA not running, Canon printer works, scanner not recognized

4 additional answers