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I am unable to configure the Vantec NBA-200U External Sound Card on my computer.

Anonymous
2012-10-18T04:28:27+00:00

I can't get surround sound to work with this sound card. I have a 5.1 logitech speaker set hooked up (via the green, black and orange connectors for 5.1 audio).  In the sound panel in windows 7 (64bit), in the playback tab, I see the USB sound device speakers. When I configure the speakers and test from the speaker setup panel I can hear sound from the correct speaker when testing each. BUT when I play music I can only hear sound from the front L R speakers (stereo).

Side note: When I plug in the external sound card Windows automatically installs the driver. If I install the driver from cd as well I get an additional device in the Windows sound panel in the playback tab. This device cannot be configured. But when it is installed and I try to configure the speakers and test (same as above) I can only get stereo sound.

Anybody out there have any ideas?

Original title : Vantec NBA-200U External Sound Card

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-10-18T20:55:39+00:00

    Hi Johnny chimpo,

    Thank you for posting your query in the Microsoft Community Forums. If I understand you correctly, you have an issue with the sound not working properly after connecting to a****Vantec NBA-200U external sound card. I understand that it must be frustrating, but rest assured, we are here to help fix your issue and guide you in the right direction.

    Let us start with a few questions-

    1)     Are you able to get the sound to work on a different computer (running the same Operating System)?

    2)     Have you made any changes on the computer?

    I would like more information regarding the issue.

    Let us now perform some troubleshooting steps. All the steps are to be performed systematically and in an order.

    Method 1-

    I would have you run the fixits-

    **Automatically diagnose and fix Windows audio playback problems**

    **Hardware devices are not working or are not detected in Windows**

    Method 2-

    I would have you refer the article-

    **Tips for fixing common sound problems**

    Method 3-

    You need to update the latest drivers for the sound card.

    Refer the article-

    **How to update a sound card driver in Windows Vista and in Windows XP**

    Note: Applies to Windows 7 as well.

    Additionally, I would have you refer the manual for the sound card which might help you with the settings.

    If none of the steps help, then I would have you contact Vantec support for further assistance.

    Refer the link-

    **http://www.vantecusa.com/en/support/index**

    Do get back to us and let us know the status of the issue by your next post or in case you need further assistance.

    Hope this helps!!

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