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Adding an HP network printer and recieving 0x000005b3 error

Anonymous
2012-10-02T12:46:51+00:00

Hi All,

a user has a windows 7 Enterprise and this machine is joint to a domain. I tried to add an HP universal printing PS (v5.2) printer which is a network printer and it gives me 0x000005b3 error.

What I've done so far?

  • Removed all the existing printers
  • Installed the driver manually.
  • tried to add this printer under local admin rights.
  • tried Administrator account.
  • Windows is up to date and there is no missing drivers.
  • Other people are using this printer with no problem. This user is the only one having problem.
  • This user is able to add/print on other printers with no pain!

The strange part is when Windows tries to add the network printer. so it means printer is known for windows and OS tries to get the driver from Windows 2008 R2 Printer Server. Wizard finds the printer and starts to download the printer's driver. Then it says "Windows cannot connect to the printer."

Once again:

PC: Dell 980

OS: Windows 7 Enterprise

Printer: hp universal printing PS (v5.2)

Server: Windows 2008 R2

Any comment/suggestion is appropriated.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-10-03T06:05:06+00:00

Hello Almirzaee,

Since the Computer is connected to a Domain network, then the issue would be better suited in the TechNet support forum. I would suggest you to post the issue in the TechNet support forum.

http://technet.microsoft.com/en-us/network/bb676213

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  1. Anonymous
    2012-10-03T12:16:02+00:00

    Thanks for the link. I am going to try Technet as well.

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