Hi jtaj1106,
I would suggest you to check using the below steps if this assists –
Method 1:
To check for the IP address you may use the command -
a. Click Start. Type cmd in the Start Search box, and then press ENTER
b. At the command prompt, type the following command, and then press ENTER:
ipconfig /all (there is a space between ipconfig and /)
the ipconfig /all command displays Windows TCP/IP settings for all your network adapters.
If your IP address for your Local Area Connection is either 0.0.0.0 or 169.x.x.x (where x is any number), then your computer is not getting an IP address from the router.
If that is the case, try this:
•ipconfig /release in the command prompt and press ENTER
•ipconfig /renew in the command prompt and press ENTER
c. Test it again by typing ipconfig /all to see what the address is? (If you are on a home router, it should start with either 192.168.1.x or 192.168.0.x or 10.x.x.x)
You may also refer to the below link and check according to the steps if all settings are proper -
http://windows.microsoft.com/en-US/windows7/Change-TCP-IP-settings
Method 2:
If the issue persists you may check if resetting the TCP/IP helps-
To reset the TCP/IP stack go to this article and follow the instructions to manually reset the
TCP/IP components (you may use the manual method for Windows 7):
http://support.microsoft.com/kb/299357
Hope this helps.