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Maxtor OneTouch III USB 2.0 200GB Hi-Speed USB External Hard Drive

Anonymous
2012-07-05T19:47:06+00:00

When connecting  the maxtor ext. hard driver, it says "device driver software was not successfully installed - FAILED".  What do I need to do to be able to access the content on this hard drive?  I am running Windows 7 64-bit.  According to Microsoft website, it is compatible, so why is it not working?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2012-10-15T19:46:30+00:00

    I'm using a brand new HP running Windows 7 home edition 64bit and I ran into the same issue, I have a work around that isn't the best but at least the drive is usable.

    I could not get the Maxtor 200g external HHD to work by directly plugging it into the usb port but when I plugged it into a powered USB hub it worked but the transfer rate is pitiful but at least it works

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  2. Anonymous
    2012-07-05T20:18:38+00:00

    Your issue may simply be a missing driver. There are three ways to solve this:

    1. Install the driver from the CD/DVD that came with the hard drive.
    2. Search the Seagate (the parent company of Maxtor) website for the drivers.
    3. Go to "Devices and Printers".

    -Right-click the unrecognized device

    -Click "Properties"

    -Click the "Hardware" tab

    -Click "Properties"

    -(A new window will open) Click "Change Settings".

    -Go to the "Driver" tab

    -Click "Update Driver"

    -(A new window will open) Click "Browse my computer for driver software".

    -Click "Let me pick from a list of device drivers on my computer".

    -Make sure the "Show compatible hardware" box is unchecked.

    -Pick a driver that is similar in functionality to the hard drive.

    *Note that this method is not guaranteed to work.

    Try doing 1 and 2 first; if they fail, move to 3. Good luck!

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  3. Anonymous
    2012-07-05T20:16:16+00:00

    Have you tried to connect the disk to another computer?

    In my experience, Maxtor OneTouch II and III very often fail, so let's hope that hasen't happend.

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