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Right Click file properties not working or opening

Anonymous
2010-09-20T16:05:38+00:00

When I right click on a file or folder and drag the cursor to the "properties" section, nothing happens when click to open it.  What can I do to correct this?

Windows for home | Previous Windows versions | Files, folders, and storage

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Anonymous
2010-09-21T04:54:57+00:00

Hi,

·        Does this happen with specific files or with all the files?

·        What type of file is it?

·        Since when are you facing this issue?

·        Do you remember making any changes to the system?

·        What happens when you click on the file properties? Do you get any error message?

·        Are you able to access file propertied in safe mode?

Method 1:

Step 1:

I would suggest you to check in safe mode whether you are able to access the files properties. Follow the steps mentioned below to boot into safe mode.

a.       Restart the computer and keep tapping F8 till you reach the boot menu.

b.      Select Safe mode from the boot menu and press Enter.

c.       Right click on the file and check whether you are able to access the properties.

If you are able to access the properties then I would suggest you to do a clean boot and check. Follow step 2.

Step 2:

Perform a Clean boot and check whether the issue is resolved.

Follow the steps mentioned in the article given below to configure the system in clean boot.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135     

Note: After you have finished installing, follow step 7 in the article to boot to normal startup

Method 2:

I would suggest you to do a SFC scan. System File Checker (SFC) checks that all Windows 7 system files are where they should be as they were by default and not corrupted, changed, or damaged.

a.       Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

b.      Click Continue or supply Administrator credentials if prompted. 

c.       In the Command Prompt window type the following, and press Enter:

sfc /scannow

d.      You should see the following on-screen message:

§ Beginning the system scan. This process will take some time.

§ Beginning verification phase of system scan.

e.      Verification % complete. 

f.        Once the scan has completed, test to see whether the issue that you are experiencing is resolved or not.

For further reference, check the KB article mentioned below.

http://support.microsoft.com/kb/929833

Method 3:

Check in new user account, whether you are able to open the file properties. Follow the steps mentioned in the article given below.

Create a user account

http://windows.microsoft.com/en-us/Windows7/Create-a-user-account

Thank you and Regards.           

Thahaseena M

Microsoft Answers Support Engineer.

Visit ourMicrosoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2012-10-20T17:30:26+00:00

    Re: Method 2

    Exactly how do you "right-click Command Prompt" if the right-click is not working?

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  2. Anonymous
    2012-10-22T03:16:15+00:00

    Hi,

    Considering the age of the thread and to avoid confusion, if the troubleshooting steps in this thread did not resolve your issue I would recommend creating a new thread so that the community can focus on that thread. Refer to the following link prior to posting a question so that you may provide all the relevant information, for us to help you:

    http://support.microsoft.com/kb/555375

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  3. Anonymous
    2010-09-20T16:12:04+00:00

    When I right click on a file or folder and drag the cursor down to the properties tab, nothing happens when I click on it.  How can I fix this?

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