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Microsoft Photo Viewer memory problem / Cannot print images.. (2 related issues)

Anonymous
2012-09-04T14:29:03+00:00

The other day I wanted to print a color photo (.jpg-file) - So I unchecked the "Print in gray scale" check mark in the printer properties (just as always).

But after clicking the OK/Print-button in the Photo Printing Wizard, 4 identical error windows pop up.

Translated from Danish:

"An error occurred during printing.

The images cannot be printed because of the following error:"

... But there's no description of any error??

Now 4 error windows pop up every time I try to print an image (.jpg or .png) - But NOT when printing documents containing images (.pdf and .odf) which prints just fine.

.txt-files also print just fine..

Also the standard Windows 7 Photo Viewer doesn't work any more. It tells me that I do not have enough memory on my system to view the selected image (3 MB .jpg-file)..

I'm on a Windows 7 Home Premium system with 4 GB of RAM installed - I'm only using about 1 GB of them at the moment - So it's NOT a memory problem.

Also CPU-usage is about 1%...

Any thoughts?

Kind regards

Windows for home | Previous Windows versions | Apps

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Anonymous
2012-10-18T00:08:12+00:00

I hate to chime in this late in the process of trying to solve this but I was having exactly the same problem (for months) and finally solved it.

Things that didn't work:

  • Reinstall Windows 7 as an in-place upgrade.
  • Upgrade to Windows 8 (improved the situation but didn't fix it)

Things that did:

  • Create a new user account, fixed it until I transferred the settings from the old user account.
  • Fixing the color management settings.

So before reinstalling I would suggest creating a new user account and trying the printing while logged into the new account. If the picture printing wizard works while logged in with a new user account, the problem is specific to the settings for the user account with the problem.

To check the color management settings try this:

  • Click Start
  • Type color in the search box
  • Click Color Management in the search results
  • Click the Advanced Tab
  • Make a note of any settings that do not start with System default
  • Change all settings that are not listed as System default to system default
  • Close the color management dialog and try the printing wizard again

In my case it was a corrupt Adobe color profile causing the problem.

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  1. Anonymous
    2012-09-19T09:34:26+00:00

    Deleting the profiles didn't do anything. Problem remains..

    I also found out how to get the printer profiles back.. (just uncheck "use my settings for this device").

    Kind regards

    ps. - Complete Windows 7 reinstall, or ??

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  2. Anonymous
    2012-09-05T08:00:03+00:00

    Hello again

    The SFC Scan didn't find anything.

    I also tried the clean boot process, but couldn't locate any third party software that could cause this problem..

    Kind regards

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  3. Anonymous
    2012-09-05T07:18:36+00:00

    Hello :-)  and thank you for the reply.

    Printing

    I sometimes print from the Photo Viewer and sometimes I just right click on a file and choose print.

    In both cases it's the Windows Printing Wizard that fails and gives me 4 identical (blank) error messages.

    Viewing photos

    When viewing photos the viewer gives me the following error message:

    "Windows photo viewer can't display this picture because there might not be enough memory available on your computer. Close som programs that you aren't using or free som hard disk space (if it's almost full), and then try again."

    There are a few others in here who get the same error message when trying to open a photo (.jpg .png etc.).

    The two issues are related since I couldn't (still can't) view any photos from right after the printing wizard failed for the first time. I was printing from the photo viewer at the time.

    System changes

    I can't recall making any changes prior to all of this.

    Normally I do know my way around computers.. But this have me puzzled.

    I will try out your two methods and report back ASAP.

    Kind regards

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  4. Anonymous
    2012-09-05T06:45:05+00:00

    Hi,

    1.       Are you printing from Microsoft Photo Viewer?

    2.       What is the complete error message?

    3.       Have you made any changes to the computer prior to the issue?

    **Method 1:**Place the computer in clean boot and see if you can use the Microsoft Photo Viewer memory.

    A clean boot helps to verify if any third party application service or startup item is causing this issue.

      How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7:

    http://support.microsoft.com/kb/929135

    Note: After you have finished diagnosing, follow step 7 in the article to boot to normal startup.

    Method 2:  Run SFC Scan.

    System File Checker (SFC) scan will replace corrupt or missing system files on your computer.

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7:

    http://support.microsoft.com/kb/929833

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