Blue Screen error on Windows 7 32 Bit Ultimate !

Hi,

Results verified by WinDBG. DumpCHK, and BlueScreenView.

The Bug_Check were 8E CAUSE  memory_corruption and ntkrpamp.exe which is a Windows

component which means something else drove it into Fault.

BugCheck 1000008E, {c0000005, 82ac0089, 94ea7aa0, 0}

Probably caused by : ntkrpamp.exe ( nt!IopCloseFile+20b )

IMAGE_NAME:  ntkrpamp.exe

FAILURE_BUCKET_ID:  0x8E_nt!IopCloseFile+20b

BUCKET_ID:  0x8E_nt!IopCloseFile+20b

BugCheck 1000008E, {c000001d, 82c78b14, 9f5602cc, 0}

Probably caused by : memory_corruption

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

MEMORY_CORRUPTOR:  STRIDE

FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_STRIDE

BUCKET_ID:  MEMORY_CORRUPTION_STRIDE

Followup: memory_corruption

1. Check with STRIDE support and their forums (if any). Thouroughly check the

memory. Keep in mind that memory tests do not detect all errors such as the

tiny speed differences between the memory modules that appear to be identical.

So it may be necessary to swap the modules in and out in different combinations

and patterns (see memory test methods in the next message). 

2. Check with ASUStek Support, their on-line documentation and drivers, and ask

in their forums about any known issues. Update the BIOS, low level chipset drivers,

and the major on-board and separate device drivers. Run DriverView - set VIEW

to Hide Microsoft drivers - update those without Dump in their names (see driver

update methods in the next message).

BiosVersion = 0502  

BiosReleaseDate = 03/03/2010 <- check for updates to the BIOS, low level chipset

drivers, and the major on-board and separate device drivers.

SystemManufacturer = System manufacturer

SystemProductName = System Product Name

BaseBoardManufacturer = ASUSTeK Computer INC.

BaseBoardProduct = P5KPL-AM/PS

BaseBoardVersion = x.0x

ASUStek Support

http://support.asus.com/

ASUStek Forums

http://vip.asus.com/forum/default.aspx?SLanguage=en-us

ASUStek Drivers

http://support.asus.com/download/download.aspx?SLanguage=en-us

3. Remove ALL power then reseat the cards, memory, and cables (on both ends

when possible) - actually remove and replace - do not just snug. Clean out the

dust bunnies and ensure the vents are clean and that the fans are working. Try

adding a small fan blowing into the intake to reduce the effects of heat.

4. Use the other method in the troubleshooters below.

=============================================================

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thread for information using BlueScreenView, MyEventViewer and other methods

to troubleshoot BlueScreens - top 3 replies (+1 other).

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990 

===============================================================

BCCode: 8E  0x0000008E is same as 0x1000008E

Two primary causes of these blue screen are video drivers and BIOS - Check with System Maker's

Site for Display Adapter (Video) and BIOS and then Device Maker's site for latest Video. It can be

other drivers so check while there. Turn OFF auto-driver installation as those are older and if

Windows Updates suggests a driver just HIDE it. Antivirus is another possibility.

See Generic Driver Update Methods and check running Driver Verifier in the nextmessage.

BCCode: 8E  0x0000008E is same as 0x1000008ECause

The KERNEL_MODE_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To interpret it, you must identify which exception was generated.

Common exception codes include the following:

• 0x80000002: STATUS_DATATYPE_MISALIGNMENT indicates that an unaligned data reference was encountered.
• 0x80000003: STATUS_BREAKPOINT indicates that a breakpoint or ASSERT was encountered when no kernel debugger was attached to the system.
• 0xC0000005: STATUS_ACCESS_VIOLATION indicates that a memory access violation occurred.

Resolving the Problem

If you are not equipped to debug this problem, you should use some basic troubleshooting techniques:

Make sure you have enough disk space.

• If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
• Try changing video adapters.
• Check with your hardware vendor for any BIOS updates.
• Disable BIOS memory options such as caching or shadowing.

If you plan to debug this problem, you might find it difficult to obtain a stack trace. Parameter 2 (the exception address) should identify the driver or function that caused this problem.

If you do not know the specific cause of the exception, consider the following items:

• Hardware incompatibility*.* Make sure that any new hardware installed is listed in the Microsoft Windows Marketplace Tested Products List.
• Faulty device driver or system service*.* A faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error.

If the bug check message lists a driver by name , disable or remove that driver. Also, disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence and the system partition is formatted with NTFS file system, you might be able to use Safe Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process in Safe Mode, you have to start the computer by using the Recovery Console to access the file.

If the problem is associated with Win32k.sys, the source of the error might be a third-party remote control program. If such software is installed, you can remove the service by starting the system by using the Recovery Console and then deleting the offending system service file.

Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing bug check 0x1E. You can disable memory caching of the BIOS to try to resolve the error. You should also run hardware diagnostics, especially the memory scanner, that the system manufacturer supplies. For more information about these procedures, see the owner's manual for your computer.

The error that generates this message can occur after the first restart during Windows Setup, or after Setup is finished. A possible cause of the error is lack of disk space for installation and system BIOS incompatibilities. For problems during Windows installation that are associated with lack of disk space, reduce the number of files on the target hard disk drive. Check for and delete any temporary files that you do not have to have, Internet cache files, application backup files, and*.chk*files that contain saved file fragments from disk scans. You can also use another hard disk drive with more free space for the installation.

You can resolve BIOS problems by upgrading the system BIOS version

BCCode: 8E  0x0000008E is same as 0x1000008E  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/KERNEL-MODE-EXCEPTION-NOT-HANDLED-0x0000008E-\*1151.html?order=date

=============================================

Look in the Event Viewer to see if anything is reported about those.

http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my\_event\_viewer.html

---

Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.

http://www.winvistatips.com/disable-automatic-restart-t84.html

---

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen

info that would help. Such as the BCC and the other 4 entries on the lower left. And any other

error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116

BCP1: 87BC9510

BCP2: 8C013D80

BCP3: 00000000

BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)

tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error InformationBlueScreenView scans all your minidump files created during 'blue screen of death'crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue\_screen\_view.html

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however

there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or

Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7

http://www.sevenforums.com/tutorials/700-system-restore.html

---

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log (and Windows 7)

http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible

driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

---

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party

keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

Stop Windows 7 from Automatically Installing Device Drivers

http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/

How To Disable Automatic Driver Installation In Windows 7 / Vista

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,

Ultimate, and Enterprise)

http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

---

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

unexpectedly

http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)

http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages

http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors

http://kb.wisc.edu/page.php?id=7033

---

In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7

http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

How to Do a Repair Install to Fix Windows 7

http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!