I have an issue with the Samsung Digital Camera not being recognized on windows xp.

Hi Randall,

Thank you for posting your query in the Microsoft Community.

You have an issue with the Samsung TL219 Digital camera not being recognized on the computer. It can be difficult when something that is important to you does not work as expected. It is pretty simple and we are here to help you fix the issue. We will work as a team and get this sorted out.

Please answer these questions-

1)   What is the exact error message?

2)   Have you tried connecting to all the USB ports on the computer?

3)   Is the camera recognized on a different computer?

4)   Have you made any changes on the computer prior to the issue?

I would like more information regarding the issue.

Method 1-

I would have you run the fixits-

Hardware devices are not working or are not detected in Windows

http://support.microsoft.com/mats/hardware_device_problems/en-us

Diagnose and fix Windows USB problems automatically

http://support.microsoft.com/mats/Windows\_USB\_diagnostics

Method 2-

I would have you install the latest Windows Updates for the device.

Refer the steps-

a) Open Windows Update.

b)   Click Check for Updates. After the scan is complete, click Review optional updates.

c)   Click the check box next to the updates, and then click Install updates.

d)   If prompted, review the license agreement, and then click I Accept.

e)   Follow the onscreen instructions to download and install the updates.

f)    If prompted, reboot your computer.

Method 3-

I would have you re-install the USB controllers.

Refer the steps-

a)   Click Start, then select Run, type devmgmt.msc and hit Enter.

b)   Expand Universal Serial Bus controllers. Right click a device and click Uninstall. Repeat for each device.

c)   Once complete, restart your computer. Your USB controllers will automatically install.

Method 4-

I would you install the latest chipset drivers from the manufacturer’s website. You may ask the manufacturer for assistance.

Note: Installing the chipset drivers are to be performed at your own risk.

Do let us know if you need further assistance regarding the issue. We will be happy to help. We, at Microsoft strive towards excellence and provide our customers with the best support.

Thanks.