Share via

Error: SYSTEM_SERVICE_EXCEPTION, Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88001F85570, 0xFFFFF880192052C0, 0x0)

Anonymous
2013-01-06T13:46:26+00:00

System crashed when I was creating a system image (or back up my files) on control panel(Control Panel\All Control Panel Items\Windows 7 File Recovery),

it keeps crashing with a blue screen mentionning the following error: SYSTEM_SERVICE_EXCEPTION, while it's  backing up my windows.

I don't WHY,  anyone can help me, pls?

dump file has uploaded to skydrive:

http://sdrv.ms/114PycJ

MY SYSTEM:

OS Name:                   Microsoft Windows 8 Enterpri

OS Version:                6.2.9200 N/A Build 9200

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 1/6/2013 12:05:45 PM GMT your computer crashed

crash dump file: C:\Windows\Minidump\010613-78905-01.dmp

This was probably caused by the following module: classpnp.sys (CLASSPNP+0x2570)

Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88001F85570, 0xFFFFF880192052C0, 0x0)

Error: SYSTEM_SERVICE_EXCEPTION

file path: C:\Windows\system32\drivers\classpnp.sys

product: Microsoft? Windows? Operating System

company: Microsoft Corporation

description: SCSI Class System Dll

Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Windows for home | Other | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-01-07T11:14:22+00:00

    Hi Charles,

    Thank you for choosing Windows 8 and for providing us an opportunity to assist you.

    Have you installed any third party antivirus?

    You have mentioned that the system crashed when you were trying to create a back up disc and after that the system is keep crashing with a blue screen and give the error message as mentioned. We’ll help you with this issue.

    This issue could be caused due to some corrupted system files.

    I would suggest you to try these steps and check.

    Method 1: Safe mode:

    Safe mode starts Windows with a minimal set of drivers and services. If a problem doesn't reappear when you start in safe mode, you can eliminate the default settings and basic device drivers and services as possible causes. I would suggest you to boot the computer in safe mode and check if the issue persists. Refer this link to boot the computer in safe mode:

    http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

    Method 2: Install Windows updates

    I would also suggest you to download and install updates and device drivers for your computer from Windows Update. Refer this link:

    http://windows.microsoft.com/en-US/windows-8/windows-update-faq

    Method 3: Scan your computer for virus

    I would also suggest you download the Microsoft security scanner and perform a complete check for virus or other online threats. Here is the link:

    http://www.microsoft.com/security/scanner/en-us/default.aspx

    Note: The Microsoft Safety Scanner expires 10 days after being downloaded. The Microsoft Safety Scanner is not a replacement for using an antivirus software program that provides ongoing protection.

    Method 4: Disk error checking

    I would suggest you to perform a complete scan on these drives to check if there is any errors and check. Refer to these steps:

    a) In Windows explorer, right click the external drive  

    b) Click on properties and click on the tools tab 

    c) Click the check button under “error checking” to scan errors in the drive.

    Important: Data available on bad sectors might be lost when windows tries to repair your hard disc.

    You can also refer this link:

    http://windows.microsoft.com/en-US/windows-8/improve-performance-optimizing-hard-drive

    Hope this helps. If the issue remain unresolved, please get  back to us and we’d be happy to help.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments