Microsoft keyboard with fingerprint reader

It is only the fingerprint part which doesn't work. The rest of the keyboard is good to go.

Please see my post on Digital Persona in this thread, the post just above this one.. :-)

I guess I won't be purchasing any more Microsoft hardware in the future because it is apparent that they don't offer proper support for their products. I can only assume that the reason is because they feel that the cost to develop the necessary software would be too expensive compared to the relatively few people who own fingerprint readers. And I suggest that we make sure that relatively few people own ANY Microsoft hardware products in the future. I've never had a problem with Logitech and HP support. Too bad they don't make fingerprint readers. Oh well, there are other manufacturers.

Hello again.

The model number is 1032.

Apart from the fingerprint part of the keyboard everything else works on the keyboard, I believe it is to do with a software issue that Windows won't allow to do with Digitalpersona which is ridiculous as it is a Microsoft product.

The last time it worked was with Windows 7 32 bit edition! I have since upgraded twice since then!

I have fully upgraded to Windows 8.

Thanks.

I don't know why Microsoft take a perfectly good and great product and make it obsolete because they block the software needed for it for no good reason at all. Come on Microsoft lets have the software needed to get this keyboard with fingerprint reader working in full again and be allowed to use a product you have taken money from us for. What is the problem, just want us to buy more products from you? I won't be in case you make that obsolete also!

Hi,

Welcome to Microsoft Community Forums and thank you for posting the question. As per the description, you are unable to get the fingerprint reader to work on Windows 8 64 bit.

I understand it must be very difficult when things do not work as expected. Please answer few questions to narrow down the issue.

1. What is the model number for the Microsoft keyboard with fingerprint reader?
2. What happens when you try to use the fingerprint reader?
3. Have you upgraded to Windows 8? Was it working fine with your previous operating system?

I would suggest you to check with the full name on Windows 8 compatibility center to see whether the device is compatible or not. You may refer the article:

Windows compatibility center

http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/ProductViewerWithDefaultFilters?TempOsid=win8&Locale=en-us&TextSearch=Microsoft%2Bkeyboard%2Bfingerprint%2Breader%2B&Type=Both&CurrentPage=0&TotalPages=1&ShowCriteria=0&SortCriteria=Relevance&Compatibility=Unknown&LastRequested=14

You may search the name or if you find that the keyboard that is listed is the one that you are working with, you may reply back to us.

Hope this information helps. Please reply with more information regarding the issue so that we could help you further.