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"no media" shown in the Disk Management

Anonymous
2012-12-17T06:58:47+00:00

Hey, anyone knows the problem of my external hard disk?

I bought 2 brand new hard disks from TUMI shop in US, unfortunately one of the hard disk is not recognized in my laptop after connecting with USB port. I could not find the external hard disk under "My Computer", so i opened Disk Management, the status of my hard disk showed as " No Media", I tried to change the drive letter and path, but it didnt work.

Seems i could only return it manufacturer, but well, i am living in hong kong, return the hard disk to manufacturer is not a good option for me. Very appreciate if anyone here knows what to do with my new hard disk.

More information:

I just try to Go to Start menu > All programs > Accessories, right click on Command Prompt

First type DISKPART

Next type LIST DISK command  While the windows manager displayed 'Disk 1, 0 bytes, 0 free' for my external device.

SELECT DISK 1

'CLEAN' Command - the computer displayed ' virtual disk service error: there is no media in the device'

'CREATE PARTITION PRIMARY' Command - displayed 'No usable free extent could be found........'

I am currently using Windows 7

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2012-12-19T04:28:25+00:00

    Thank you for your reply.

    The driver provider is Microsoft

    Driver version is 6.1.7600.16385

    I have checked on different machine, it didnot work on other machines as well.

    For the 2nd method, i tried it. The system gave me the error message Code 80072EE7.

    Do you have any idea where to download the drivers from manufacturer's website?

    Thank you!

    Jas

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  2. Anonymous
    2012-12-19T04:30:52+00:00

    Also the external device installed successfully in my laptop, just when i clicked "my computer", there is no external device shown there, the media is not found.

    6 people found this answer helpful.
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  3. Anonymous
    2012-12-18T05:56:01+00:00

    Hi,

    Welcome to Microsoft Community.

    It seems that you are facing issues with a new external hard disk. We are here to help you. Let us start with couple of questions:

    1.    What is the make and model of the external hard disk?

    2.    Did you check the external hard disk on a different computer?

    To resolve the issue, follow these methods:

    Method 1:

    I would suggest you to check the hard disk on a different computer and see if the issue persists.

    Method 2:

    Refer to the link and try to run the Microsoft Fix it:

    Hardware devices are not working or are not detected in Windows

    http://support.microsoft.com/mats/hardware\_device\_problems/en-us

    Method 3:

    I would suggest you to update the drivers for the external hard disk by downloading it from the manufacturer’s website.

    You may also refer to the link and check if it helps:

    Update a driver for hardware that isn't working properly

    http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

    Let us know if it helps.

    Thank you.

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