****Blank white screen at boot May be due to FBI virus****PLEASE HELP

Are you able to boot into Safe Mode with Networking?

Malicious Software Removal Tool will remove a rootkit

It will allow you to get deep inside of the operating system and see if it can spot the intruder.

Once it does, it will do all that it can to flush it out.

When your wallpaper loaded, could you see the start button?

Press Windows Flag key + R to open Run box

Type iexplore.exe

Press Ok

This launches an Internet Explorer window

If you can open an IE window and access the internet, run this free online scanner

http://housecall.trendmicro.com/

If you can only access Safe Mode Command Prompt Window

Type devmgmt.msc

Press Enter

It will open Device Manager

Look for yellow exclamation points or question marks

Right click on these drivers

Select Properties

You will see a message such as cannot load in safe mode or error code 23

Error code messages you may uninstall

I gave you this link earlier.  Follow the suggestions and use TaskManager to open the Run box again.  You can browse to these file locations and remove them if they are there.

See Kuttus Ram's Suggestion for removal:

http://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/fbi-virus/f73ae0fc-fa54-4890-a558-ef74d6b77018

These are manual instructions on removing FBI virus.  Print them out so you can remove them the same way.  Scroll down to bottom of the page for manual instructions

http://www.2-spyware.com/remove-fbi-virus.html

In Command prompt window type Regedit.exe

Press Enter

This opens Windows Registry

Look for the keys described in the manual removal instructions and delete them

Back up the registry first

http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

HI.

Thanks. I tried as you suggested. But when I tried to run the "Sophos Anti Root kit" from the USB Drive, it says it cannot be run in a safe mode.

But I was able to do a complete full scan using:

Malicious software removal tool

http://www.microsoft.com/en-us/download/details.aspx?id=16

However, I did not get any File with Virus Infections from this scan. After that When I tried to login using Normal Mode, I still get a Blank SCreen after few seconds of my wallpaper gets loaded.

Can you please suggest any other rootkit removers that could be run from Safe modes too? I will try them. Sophos doesnt work in SAfe Mode. Thanks!

Remove the drive from the computer.

Connect it up to another host as a second drive.

Let Malwarebytes run a full scan on it.

Remove anything bad that Malwarebytes finds.

Put the drive back in it's original host.

It should be ok now.. :-)

I know that this works for the White Screen problem because I used the same fix on a neighbour's machine, and it took it clean off..

Borrow a friends computer.  Download these tools and save them to a USB flash drive

Rootkit Removal

http://www.sophos.com/en-us/products/free-tools/sophos-anti-rootkit.aspx

When finished, download the following and run a full scan

Malicious software removal tool

http://www.microsoft.com/en-us/download/details.aspx?id=16

Go back to your computer

Plug in the USB flash drive

Boot into Safe Mode with Command Prompt

Press Ctrl+Alt+Del to bring up Task Manager   Edit:  Windows 7 - Type taskmgr

Press Enter

Click Task to open the Run box

Click Browse

Navigate to the USB flash drive

Double click on the file to execute installation

Run full scan

When finished, type C:>shutdown /r

Press Enter

This will restart the computer

HI,

I am not able to login to other user account on my system. The only thing working for me is to Start Boot from "Safe mode with Command Prompt" . All other advised options are not working. Could you please help? Thanks!