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Hardware ID Missing

Anonymous
2012-12-26T19:39:18+00:00

Message.."Hardware ID Missing  Windows cannot identify the device plugged into the Samsung Mobile USB Composite Device"  appears when trying to sync my Samsung Galaxy S3 with either Kies or Media Center.  Have re-installed Samsung Kies with no change. Any suggestions?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2012-12-27T16:10:19+00:00

    Hi,

    Welcome to Microsoft community where you can find the answers related to windows.

    As per the description provided, it looks like you are unable to access Samsung Galaxy S3; it would be great if you could answers these questions in order to assist you further.

    1.     Which version of Windows operating system is installed in your computer?

    2.     Have you made any changes to the computer prior to this issue?

    I would suggest you to try the following methods and check if it helps.

    Method 1: Run the fixit and check whether the issue occurs.

    Hardware devices are not working or are not detected in Windows (Fixit)

    Method 2: Reset the USB Controllers and check if the issue persists. Perform Method 3 from the article.

    USB port may stop working after you remove or insert a USB device****

    We would be more than happy to help you further if the above steps did not resolve the issue.

    4 people found this answer helpful.
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  1. Anonymous
    2012-12-28T08:56:09+00:00

    Hi Hof,

    Thank you for the update.

    Are you using Windows XP, Vista, Windows 7 or Windows 8 operating system?

    I would recommend you to connect the Samsung Galaxy S3 on a different computer and check if it is getting detected.

    If you have any other questions or you need any other information about Windows, feel free to post your questions and we will be glad to help.

    1 person found this answer helpful.
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  1. Anonymous
    2012-12-29T09:22:03+00:00

    Hi Hof,

    Thank you for reverting back and let us know the status of the issue.

    Since it is getting recognized on another Windows 7 computer then the issue is with this computer drives.

    I would suggest you to download and install all the latest drives and update the chipset drive from the manufactures website.

    Note: After installing the latest drives and chipset drive I would recommend you to install the Samsung drivers and check if it helps.

    Reference:

    http://windows.microsoft.com/en-IN/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

    Please update us the status of the issue!!!

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  1. Anonymous
    2012-12-28T19:17:51+00:00

    I am running Windows 7.  I connected the phone to a different computer (also running Windows 7) and got mixed results.  The computer indicated it saw the S3, but Multi Media would not recognize the phone.  I did not get the "Hardware ID Missing" message on the second computer. The saga continues.

    hof

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  2. Anonymous
    2012-12-28T02:14:23+00:00

    To answer your questions: 1) Windows version 6.1 and 2) There have been no known changes to the computer.

    I ran method 1 and method 2 and the issue persisted after each run.  I used all six available USB ports and the "Hardware ID Missing" message continued to appear.  Your contunued support will be appreciated.

    hof

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