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Install Adobe Premiere Pro and other applications.

Anonymous
2012-12-21T21:13:29+00:00

Original Title:Adobe experts inform me that I must remove all traces of Windows before installing it again. How do I do this?

I have recently subscribed to Adobe Creative Cloud and I have managed to download and install most of the 18 applications except for Premiere  Pro and two others. When I try to run Premiere Pro I receive the error message 'The application was unable to start correctly (0xc000007b) Click ok and close the application.   I have tried to resolve this with Adobe over many, many hours. Eventually they tell me that it is a Windows problem and that I need to completely remove all traces of Windows from my computer before starting afresh and installing it again.  My question is.....How do I do this?  I have a Dell 8100, 64 bit operating system and Windows 8 Pro.  8 Gb RAM. I don't know what else to say.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2012-12-22T09:12:14+00:00

    Hi ChristopherLynch_930,

    Thank you for posting the issue in Microsoft Community Forum.

    We will certainly help you resolve the issue.

    Are you able to install other programs?

    Here are a few steps you can follow.

    Method 1:

    Run the system maintainence troubleshooter

    1.Press Windows key + X and select control Panel.

    2.In the search box, type troubleshooter, and then click Troubleshooting

    3.Under System and Security.

    4.Click Run maintenance tasks.

    Method 2:

    How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8:

    http://support.microsoft.com/kb/929135

    Note: Reset the computer to start as normal. Refer step 3.

    Method 3:

    Perform SFC scan.

    SFC/Scannow checks your Windows installation for errors and corrects them.

    Steps:

    a. Press windows key + R in the desktop screen.

    b. Type: CMD, from the results, right click CMD

    c. Click ‘Run as Administrator’

    d. At the Command Prompt, type: sfc/scannow

    Hope this assists you. If the issue persists, you can write back to us and we will be glad to assist you further.

    10+ people found this answer helpful.
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