Cannot connect Nokia Lumia get an error 'MTP USB Device Failed Driver Installation’

Please try with short USB cable. My Nokia E72 does not work with 1.8m USB cable with that MTP error message but works well with 15cm USB Cable.

I tried to connect my new Nokia Lumia 920 to my PC and get the error message in my title.  After troubleshooting still get a message "MTP USB Devise has a driver problem".  Tried FixIt same thing. Reinstalled driver still get the same message.  Anyone solve this problem?  I have a 64bit machine, Windows 7.

Hi all,

The solution to this problem was not found anywhere in this thread so I'm going to share what had worked for me. My problem is similar, I would get MTP USB failure; and when looking at the error through Device Manager, I get an error message saying:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

Just so you know, I have tried EVERYTHING that has been suggested in this thread, incl.:

1. Uninstalling and reinstalling the MTP USB driver, as well as updating it. I have downloaded the driver from other sites mentioned and tried installing them, but to no avail.
2. Switching off and on my phone, whilst the device is plugged in, several times.
3. Updating windows phone software to overcome the problem. But no.
4. I have tried installing softwares from Zune, WindowsPhoneApp (AppPreview3), Nokia Suite, to Windows Media Player as one person as mentioned - all of which did not work for me.
5. I have tried also switching USB ports as well as cables.
6. Updating the .NET framework did not yield any positive results either.

I may have tried other "solutions" which did not work for me either. But finally I found a thread suggesting that the problem may be due tocomputers with Kaspersky installed on them. THIS was the solution that finally worked for me:

1. Start > Run > type 'regedit'

2. **Do a backup of your registry beforehand!**Just go to File > Export

3. Look for the following registry.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{EEC5AD98-8080-425F-922A-DABF3DE3F69A} “Upperfilters” = klfltdrv

4. Remove the Upperfileters setting.
5. Plug in your device again, the drivers should reinstall itself and you should be able to access your portable device memory as normal.

Hope this helps. Goodluck!

Credit goes to Magon Liu from: http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/f424e04a-818b-415c-b3ec-1fbc6507f806

Rohit,

The manufacturer's link you added is for Zune-era phones (Windows Phone 7/7.5) only. Perhaps you meant a different one?

-V

Hi Ben,

I can imagine the inconvenience you have experienced. I will definitely try and help you in fixing the issue.

To help you suggest steps to resolve the issue, I would appreciate if you could answer the following questions:

1.       Do you have any security program installed in the computer?

2.       Have you installed the Nokia software?

3.       Are you aware of any changes made to the computer prior to the issue?

Method 1: ****

Disconnect all the external devices (printers, scanner, USB (Universal Serial Bus) drives, etc...)Except mouse and the keyboard and then boot up.

If this corrects the issue then add the devices back one at a time until you discover the piece of hardware causing the issue. Then get any updated drivers\software for the device.

Method 2:

If you still come across the issue, I suggest you to run Hardware Troubleshooter and then check for the issue.

Method 3:

If the above step does not help us to diagnose the issue, uninstall the drivers for USB [Universal Serial bus] host controller and restart the computer. Let Windows install the generic drivers and then see if it helps you to fix the issue.

a) Open Device Manager by clicking the Start button, then Device Manager in the search box.‌

b) If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

c) Look for the device under USB [Universal Serial bus] host controller, right click on it and select Uninstall.

d) Reboot the computer.

e) On reboot, Windows 7 should re-install the drivers automatically.

You may also refer the steps from the manufacture website or contact Nokia for any known issues.

Hope this helps and do let us know if you need further assistance. We will be glad to help.