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I get a blue screen with an error code 1e.

Anonymous
2013-01-05T13:14:31+00:00

Hi

I have had multiple blue screens recently with different bccode's and I'm really stuggling to fix it. I have been online to find help already and have updated my drivers etc. I would really appreciate some help with this.

 Problem signature:

  Problem Event Name:    BlueScreen

  OS Version:    6.1.7601.2.1.0.768.3

  Locale ID:    2057

Additional information about the problem:

  BCCode:    1e

  BCP1:    FFFFFFFFC0000005

  BCP2:    FFFFF8000349634B

  BCP3:    0000000000000000

  BCP4:    FFFFFFFFFFFFFFFF

  OS Version:    6_1_7601

  Service Pack:    1_0

  Product:    768_1

Files that help describe the problem:

  C:\Windows\Minidump\010313-16239-01.dmp

  C:\Users\Nathan\AppData\Local\Temp\WER-45271-0.sysdata.xml

Problem signature:

  Problem Event Name:    BlueScreen

  OS Version:    6.1.7601.2.1.0.768.3

  Locale ID:    2057

Additional information about the problem:

  BCCode:    3b

  BCP1:    00000000C0000005

  BCP2:    FFFFF800034C3EC5

  BCP3:    FFFFF8800A1143D0

  BCP4:    0000000000000000

  OS Version:    6_1_7601

  Service Pack:    1_0

  Product:    768_1

Files that help describe the problem:

  C:\Windows\Minidump\122912-15085-01.dmp

  C:\Users\Nathan\AppData\Local\Temp\WER-31527-0.sysdata.xml

Problem signature:

  Problem Event Name:    BlueScreen

  OS Version:    6.1.7601.2.1.0.768.3

  Locale ID:    2057

Additional information about the problem:

  BCCode:    24

  BCP1:    00000000001904FB

  BCP2:    FFFFF88009CB83E8

  BCP3:    FFFFF88009CB7C40

  BCP4:    FFFFF80003489EC5

  OS Version:    6_1_7601

  Service Pack:    1_0

  Product:    768_1

Files that help describe the problem:

  C:\Windows\Minidump\010213-19671-01.dmp

  C:\Users\Nathan\AppData\Local\Temp\WER-65598-0.sysdata.xml

Here is a link to my dump files and system info

https://skydrive.live.com/redir?resid=C1B01E50B5B8844C!136&authkey=!AChtPa-l4Ds2sKE

Thanks

Original title : Need help with Blue Screens

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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19 answers

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  1. Anonymous
    2013-01-07T11:10:37+00:00

    I cannot run memtest, I don't have any blank cds from which to boot with.

    The problem is with verifier that my system doesn't seem to crash properly, it freezes so I can't do anything and I have to restart manually, then won't show an error message or any indication of what happened when I log back on.

    I have updated the drivers, but to no success

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  2. Anonymous
    2013-01-07T03:17:42+00:00

    Nathan

    And memtest?  What did it yield?  Verifier is supposed to make your system crash when if finds the problematic driver.

    Did you update the drivers?

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  3. Anonymous
    2013-01-06T16:26:12+00:00

    Have uninstalled Kaspersky but my computer is still crashing

    And I have updated my drivers/ deleted the programs for those ones mentioned

    When I use the verifier, my system simply freezes up and doesn't create a dmp file or give me any sort of crash notice

    What is going on here?

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  4. Anonymous
    2013-01-06T07:29:32+00:00

    NathanThe three newest were related to something called a memory exception.  Usually caused by a driver (but can be the ram itself).  My experience tells me it is probably your Kaspersky.  Since that is the easiest to check I would remove and replace it with MSE.

    Kaspersky is a frequent cause of BSOD's.  I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

    http://support.kaspersky.com/downloads/utils/kavremover10.zip

    http://www.microsoft.com/security\_essentials/

    If that doesnt stop the crashes run these tests to find the mis-behaving driver.

    These crashes were caused by memory corruption (probably a driver).  Please run these two tests to verify your memory and find which driver is causing the problem.

    *Dont forget to upload any further DMP files (especially those when verifier is running)

    *If you are overclocking anything reset to default before running these tests.

    In other words STOP!!!   If you dont know what this means you probably arent

    1-Memtest.

    *Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. http://www.memtest.org  

    *Boot from the CD, and leave it running for at least 5 or 6 passes.

    *Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    *Test the sticks individually, and if you find a good one, test it in all slots.

    Any errors are indicative of a memory problem.

    If a known good stick fails in a motherboard slot it is probably the slot.

    2-Driver verifier

    Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is.

    *But sometimes it'll crash and won't tell you the driver.

    *Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

    *I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise.

    *Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    *In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

    Then, here's the procedure:

    • Go to Start and type in "verifier" (without the quotes) and press Enter
    • Select "Create custom settings (for code developers)" and click "Next"
    • Select "Select individual settings from a full list" and click "Next"
    • Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    • Select "Select driver names from a list" and click "Next"

    *Then select all drivers NOT provided by Microsoft and click "Next"

    • Select "Finish" on the next page.

    *Reboot the system and wait for it to crash to the Blue Screen.

    *Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

    *If you can't get into Windows because it crashes too soon, try it in Safe Mode.

    *If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

    *Further Reading

    "http://support.microsoft.com/kb/244617"

    Drivers needing updating

    nvm62x64.sys                Fri Oct 17 17:01:06 2008 (48F8FD12)

    hamachi.sys                 Thu Feb 19 05:36:41 2009 (499D3639)

    GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)

    http://www.carrona.org/drivers/driver.php?id=nvm62x64.sys

    http://www.carrona.org/drivers/driver.php?id=hamachi.sys

    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys

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  5. Anonymous
    2013-01-06T07:17:49+00:00

    Hi Nathan,

    Thank you for posting your query in the Microsoft Community.

    You receive a blue screen error on the computer. It can be difficult when something that is important to you does not work as expected. It is pretty simple and we are here to help you fix the issue. We will work as a team and get this sorted out.

    Please answer these questions-

    1)    What is the exact error message?

    2)    Are you able to boot to the desktop at the moment?

    3)    Have you installed any hardware or software on the computer recently?

    I would like more information regarding the issue.

    Assuming that you are able to boot to the desktop, I would have you refer the steps.

    Method 1-

    You need to disconnect all the external hardware connected to the computer except the keyboard and the mouse and check.

    Method 2-

    I would have you refer the article-

    Resolving stop (blue screen) errors in Windows 7

    http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

    Note: Make sure you get the computer back to Normal Mode after performing all the troubleshooting steps.

    Installing the chipset drivers are to be performed at your own risk.

    Performing a System Restore will undo all the changes that were made on the computer prior to the issue. You may also lose unsaved information as well. Proceed at your own risk.

    Make sure you back up the data on the computer before proceeding further.

    Do let us know if you have any other queries pertaining to Windows in the future. We will be happy to help. We, at Microsoft strive towards excellence and provide our customers with the best support.

    Thanks.

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