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I just finished a new build, including Windows 7 Home Premium 64 bit. Went through updating all of the drivers, and now I am getting bsods. Originally I would get them after the system would wake from being in sleep mode, but this morning I received one after starting the computer from shutdown. They are F4 STOP errors, and I am sure there is a way to fix them, I just need some help on where to start. After a few restarts to check the BIOS version and what not, the computer would no longer connect to the internet.
Here is my configuration:
CPU: Intel Core i3-3225 3.3GHz Dual-Core Processor
Motherboard: ASRock H77M Micro ATX LGA1155 Motherboard
Memory: G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600 Memory
Storage: Intel 330 Series 240GB 2.5" Solid State Disk
Case: Fractal Design Arc Mini MicroATX Mini Tower Case
Power Supply: Rosewill Capstone 450W 80 PLUS Gold Certified ATX12V / EPS12V Power Supply
Optical Drive: Lite-On iHAS124-04 DVD/CD Writer
Operating System: Microsoft Windows 7 Home Premium SP1 (OEM) (64-bit)
Other: 2x Western Digital Caviar Blue 500GB 3.5" 7200RPM Internal Hard Drive
And here are two of the STOP errors that I have been able to capture so far:
STOP: 0x000000F4 (0x000000000000003, 0xFFFFFA800B938B30, 0xFFFFFA800B938E10, 0xFFFFF80002F80460)
STOP: 0x000000F4 (0x000000000000003, 0xFFFFFA800BCF4B30, 0xFFFFFA800BCF4E10, 0xFFFFF800031D4460)
This was my first computer build, and I really enjoyed it right up until the software part; just too many intangible things going on. Lots to learn and I am excited to do so, but my wife would like a stable computer.
Original title: How to troubleshoot and solve blue screen issues for new build
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi,
Yes the SSD could be the issue. Have you tried different cabling? Maybe install Windows on
another hard drive?
MBfilt64.sys as found on the sevenforums post is the creative audio/sound driver.
Sorry I can't access the minidumps there (and they may not help much anyway - will look
at them if you can post on SkyDrive, MediaFire, or an accessible site where we don't have
to join or sign-up for access).
Rob - SpiritX
Answer accepted by question author
Hi,
The F4 Bug_Check is usually hard drive, the cables, and/or hard drive controller related.
Since it is a new home build remove ALL power - reseat all cards, memory, and cables (on
both ends when possible) - actually remove and replace - do not just snug. Ensure the heat
sink and compound are correctly placed and that all fans work.
Check with ASRock Support, their on-line documentation, diagnostics, and ask in their forum
for known issues.
ASRock - Support
http://www.asrock.com/support/index.asp
ASRock - Forums
http://www.asrock.com/support/forum.asp
ASRock - Downloads
http://www.asrock.com/support/download.asp
=============
Check this KB article :
You receive various Stop error messages in Windows 7 or in Windows Server 2008 R2 when
you try to resume a computer that has a large SATA hard disk.
http://support.microsoft.com/kb/977178
Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7
Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other).
We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.
Zip or upload the contents of C:\Windows\minidump
Use SkyDrive to upload collected files.
================================================================
BCCode: F4 0x000000F4
Check and reseat all cards, memory and cables (on both ends when possible) actually
remove and replace - do not just snug. On a laptop about all you can do is reseat the
memory and possibly check the contacts/connection to the hard drive. Memory could
be the problem so if you have more than 1 stick swap them in and out to see if the
problem follows one stick or try new memory. Antivirus/anti-spyware/security programs
have been known to cause or have a role in this issue.
Most general fix is updating drivers, BIOS, and low level chipset drivers and other control
software.
Also check cabling to hard disk.=========================================================
Bug Check 0xF4: CRITICAL_OBJECT_TERMINATIONThe CRITICAL_OBJECT_TERMINATION bug check has a value of 0x000000F4. This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
Important Info If You Have Received a STOP Code
If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact info for Microsoft or your computer manufacturer, Contact Support.
If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.
These actions might prevent an error like this from happening again:
CRITICAL_OBJECT_TERMINATION Parameters
The following parameters are displayed on the blue screen.
| Parameter | Description |
|---|---|
| 1 | The terminating object type:<br><br><br>0x3: Process<br><br><br>0x6: Thread |
| 2 | The terminating object |
| 3 | The process image file name |
| 4 | Pointer to an ASCII string containing an explanatory message |
Cause
Several processes and threads are necessary for the operation of the system. When they are terminated for any reason, the system can no longer function.
BCCode: F4 0x000000F4 <-- read this link
==================================================================
Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm
MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.
http://www.nirsoft.net/utils/my\_event\_viewer.html
Also do this so you can see the likely bluescreens.
Windows Vista automatically restarts if your PC encounters an error that causes it to crash
(also Windows 7 and Windows 8).
http://www.winvistatips.com/disable-automatic-restart-t84.html
Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.
As examples :
BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002
or in this format :
Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000
This is an excellent tool for posting Blue Screen Error Information
BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table - Freehttp://www.nirsoft.net/utils/blue\_screen\_view.html
Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.
You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.
How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
You can try a System Restore back to a point before the problem started if there is one.
How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html
Start - type this in Search Box -> COMMAND find at top and RIGHT CLICK - RUN AS ADMIN
Enter this at the prompt - sfc /scannow
How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228
The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).
Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html
Often updating drivers will help, usually Video, Sound, Network Card (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
How to Install a Device Driver in Vista Device Manager (also Windows 7)
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html
Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/
How To Disable Automatic Driver Installation In Windows 7 / Vista
Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/
How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233
Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm
Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692
Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033
In some cases this might be required.
StartUp Repair from Recovery Options or Windows 7 disk
How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html
How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html
How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!
I performed some of the your more basic suggestions as I was trying some things out that were suggested in sevenforums. I did the cabling, but I could do a better more thorough unplug and replug everything. My SATA ports are so close together that I have a hard time depressing the metal clips to remove them, and I kind of bent one of the ports doing so, so I am hesitant to remove them anymore. I pulled one of the memory sticks, but performed a Windows memory test on both of them that found nothing. I removed Norton, as suggested in sevenforums, and that seemed to help, until this morning. I will work on establishing a file sharing account to upload my dmp files, but for now, if you are willing, they are attached to this post: http://www.sevenforums.com/crashes-debugging/273757-bsod-when-waking-sleep-mode-0x80041003.html#post2255688
I did a lot of investigating yesterday, and thought that maybe my SSD was to blame. I have the Intel 330, and I found many complaints similar to my issue. I tried one test where I assigned the letter S to the reserve space found on the boot drive, then did a diskpart, volume check, and they matched. It may come down to me either buying another, non Sanforce SSD, or a newer HDD (mine are SATA I). Intel doesn't seem to help regarding SSD issues in their forums, so I really hope I can get this straightened out. My wife didn't want me to build my own computer in the first place.
I will work on the other suggestions, listed above, over the weekend.
Thanks.
Wow, looks like I have lots of work to do. I hope the answer is in there somewhere. Thanks for all of the info. I have one quick response that I can offer while I'm at work. In my blue screens, I am only getting STOP messages, the two that I listed in my original post; nothing else. I have pictures on my phone of the two screens, and it only says Technical Information: followed by the STOP messages.
Hi,
**References to Vista also apply to Windows 7.**Memory testing methods are in the section following these driver update methods.
This is my generic how to for proper driver updates :
This utility makes it easy to see which versions are loaded :
DriverView - Free - utility displays the list of all device drivers currently loaded on your
system. For each driver in the list, additional useful information is displayed: load address
of the driver, description, version, product name, company that created the driver, and
more.
http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the most
current. Control Panel - Device Manager - Display Adapter - write down the make and
complete model of your video adapter - double click - Driver's tab - write down the
version info. Now click UPdate Driver (this may not do anything as MS is far behind
certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver
stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if
3rd party with their own software and drivers and any other major device drivers
you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then
Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest
versions. (Look for BIOS, Chipset and software updates at System Maker's site while
there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT
after each installation.
Always check in Device Manager - Drivers tab to be sure the version you are installing
actually shows up. This is because some drivers rollback before the latest is installed
(sound drivers particularly do this) so install a driver - reboot - check to be sure it is
installed and repeat as needed.
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -
check manually by model.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
Installing and updating drivers in 7
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html
If you update drivers manually then it is a good idea to disable Driver Installations in
Windows Updates, this leaves Windows Updates ON however it will not install drivers
which will usually be older and cause issues. If Updates suggests a new driver then
HIDE it (Right Click on it) and then go look for new ones manually if you wish.
Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/
How To Disable Automatic Driver Installation In Windows 7 / Vista
Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/
=======================================================
Memory tests do not catch all errors such as mismatched memory (possible even
for sticks that appear to be identical) and when faster memory is placed in system
behind slower memory. So it is best to also swap sticks in and out to check for
those even if all memory tests fail to show a problem.
To test RAM check here - let it run 4+ hours or so. <-- best method
For the Windows Memory Diagnostic Tool.
Start - type in Search box -> Memory - find Memory Diagnostics tool at top of list -
Right Click - RUN AS ADMIN follow the instructions
Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista
Memory Diagnostic Tool
How to Run the Memory Diagnostics Tool in Windows 7
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!
