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USB Device Not Recognized...for Logitech m315 wireless mouse

Anonymous
2012-12-31T17:23:02+00:00

HELP....My brand NEW Logitech M315 Wireless Mouse has quit working!  USB Device Not Recognized keeps popping up!  It worked GREAT earlier and has for the last two weeks since I've begun using it.  What can I do to get it to work again....I love this mouse...it's perfect for me too!

Thanks for any help someone can provide me.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-01-01T12:58:20+00:00

    Hi,

    Thank you for reaching us out on Microsoft Community Forum. It looks like you are unable to work with Logitech m315 wireless mouse, USB Device Not Recognized keeps popping up. Let’s perform few steps and try to resolve the issue.

    1.     What’s the status of the Sound card in the Device Manager? Does it list as unknown device or with a yellow exclamation mark?

    2.     Are you aware of making any changes to the computer prior to the issue?

    3.     What is the make and model of the computer?

    Method 1:

    Try to run the hardware troubleshooter and check if that resolves the issue with the USB Drives.

    http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

    Method 2: I would suggest you to try the steps from the link mentioned below.

    Tips for solving problems with USB devices:

    http://windows.microsoft.com/en-IN/windows-vista/Tips-for-solving-problems-with-USB-devices

    Note: The same can be applied for windows 7 also.

    Method 3:

    If the issue is still not resolved I would suggest you to remove and reinstall all USB controllers.

    To remove and reinstall all USB controllers, follow these steps:

    a. Click Start, in the start search typesysdm.cpl in the Open box, and then click OK.

    b. Click the Hardware tab.

    c. Click the Device Manager button.

    d. Expand Universal Serial Bus controllers.

    e. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.

    f. Restart the computer so that windows install the USB controller drivers.

    g. Plug in your USB, and then test to make sure that the issue is resolved.

    Also refer the steps mentioned by Srivastav replied on September 26, 2010 on a similar thread.

    Windows 7 won't recognize my mouse after it was working perfectly fine before..http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/windows-7-wont-recognize-my-mouse-after-it-was/8fe3b927-82a1-4f90-88ce-c267d3b1c756

    Hope this information helps. If you face any more issues while working with Windows do post on Microsoft Community Forum.

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  1. Anonymous
    2013-01-02T09:07:07+00:00

    Hi,

    Glad to hear that the issue is resolved!

    Your efforts to resolve this issue is very much appreciated.

    Feel free to post your query here on Microsoft community Forums, we will be more than happy to assist you.

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  2. Anonymous
    2013-01-01T19:00:05+00:00

    A HUGE Thank YOU...!!!  Method 2 worked and hopefully I won't have this problem again!

    And..to think I thought I tried just about everything! lol

    Soooo...glad I signed up to Microsoft ANSWERS!!!

    Thanks again!

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