The Microsoft Wireless 1000 mouse keeps shutting down.

Hi joker62,

Thank you for keeping us posted and sharing this information with us.

I would have you contact Microsoft Hardware Support for further assistance-

Refer the link-

http://www.microsoft.com/hardware/en-us/support/contact-us

Do get back to us if you have any issues with Windows in the future. We will be happy to help.

Thanks.

1. the mouse completely shuts down and will not work on any other computer.
2. there have been no error messages or anything to hint that there is something wrong with the mouse itself.
3. the mouse does not work properly on the same version of windows. i have tried this and still the same result.
4. i have made no changes to my computer that would affect the efficiency of the mouse.

Hi joker62,

Thank you for posting your query in the Microsoft Community Forums.

The Microsoft Wireless mouse allows you to access the computer from over a distance. You have an issue with the Wireless mouse shutting down at random. It can be difficult when something that is important to you does not work as expected. It is pretty simple and we are here to help you fix the issue. We will work as a team and get this sorted out.

Please answer these questions-

1)    By, “Shutting down at random” do you mean that mouse turns off completely or does it keep disconnecting from the computer?

2)    Do you get any error message or error code?

3)    Does the mouse properly on a different computer (running the same version of Windows)?

4)    Have you made any changes on the computer prior to the issue?

I would like more information regarding the issue.

Method 1-

I would have you refer the article-

Mouse, touchpad, and keyboard problems in Windows

http://windows.microsoft.com/en-US/windows/help/mouse-touchpad-and-keyboard-problems-in-windows

Method 2-

You need to install the latest drivers for the mouse from the Microsoft Hardware’s website.

Refer the link-

http://www.microsoft.com/hardware/en-us/d/wireless-mouse-1000

Method 3-

I would have you refer the troubleshooting guide from the Microsoft Hardware’s website.

Refer the link-

http://www.microsoft.com/hardware/en-us/support/troubleshooting

Method 4-

If nothing works, then I would have you contact Microsoft Hardware support for further assistance.

Refer the link-

http://www.microsoft.com/hardware/en-us/support/contact-us

Do let us know if you need further assistance. We will be happy to help. We, at Microsoft strive towards excellence and provide our customers with the best support.

Thanks.