Get BSOD Driver_IRQL_Not_Less_Or_Equal when connected to Wifi Hotspot from Google Nexus 4

Anonymous

Hi,

I'm currently using Windows 7 64-Bit Professional on a Lenovo T430s 2352CTO laptop. I experience consistent and frequent BSOD with DRIVER_IRQL_NOT_LESS_OR_EQUAL soon after opening a browser (FireFox or IE) while connected to my WiFi Hotspot from my Google Nexus 4 (LG E960). In fact, not using a browser only accelerates the problem-- the BSOD appears even if I do not open a browser.

I have not had this happen in the past with other devices including a BlackBerry 9900 and a Samsung Galaxy SII LTE on Gingerbread OS. I have also made sure that I have downloaded all Windows updates and Thinkpad's Update utility. I also have uninstalled the old driver to my Intel Centrino N-2200 wireless network card and reinstalled the newest driver from Intel's website.

I have uploaded a BlueScreenViewer dump, and pasted the same dump here in case it doesn't work:

==================================================

Dump File : 011913-7207-01.dmp

Crash Time : 19/01/2013 4:54:34 PM

Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL

Bug Check Code : 0x000000d1

Parameter 1 : 00000000`000c369d

Parameter 2 : 00000000`00000002

Parameter 3 : 00000000`00000000

Parameter 4 : fffff880`08744059

Caused By Driver : Netwsw00.sys

Caused By Address : Netwsw00.sys+a0059

File Description :

Product Name :

Company :

File Version :

Processor : x64

Crash Address : ntoskrnl.exe+7efc0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\011913-7207-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 7601

Dump File Size : 287,248

==================================================

Dump File : 011913-8673-01.dmp

Crash Time : 19/01/2013 3:55:33 PM

Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL

Bug Check Code : 0x000000d1

Parameter 1 : 00000003`be79f195

Parameter 2 : 00000000`00000002

Parameter 3 : 00000000`00000001

Parameter 4 : fffff880`086fe06c

Caused By Driver : Netwsw00.sys

Caused By Address : Netwsw00.sys+a006c

File Description :

Product Name :

Company :

File Version :

Processor : x64

Crash Address : ntoskrnl.exe+7efc0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\011913-8673-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 7601

Dump File Size : 287,192

==================================================

Dump File : 011913-9578-01.dmp

Crash Time : 19/01/2013 3:53:22 PM

Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL

Bug Check Code : 0x000000d1

Parameter 1 : 00000000`0000020f

Parameter 2 : 00000000`00000002

Parameter 3 : 00000000`00000001

Parameter 4 : fffff880`092c006c

Caused By Driver : Netwsw00.sys

Caused By Address : Netwsw00.sys+a006c

File Description :

Product Name :

Company :

File Version :

Processor : x64

Crash Address : ntoskrnl.exe+7efc0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\011913-9578-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 7601

Dump File Size : 287,192

==================================================

Dump File : 011913-6536-01.dmp

Crash Time : 19/01/2013 2:50:02 PM

Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL

Bug Check Code : 0x000000d1

Parameter 1 : 00000000`00000074

Parameter 2 : 00000000`00000002

Parameter 3 : 00000000`00000001

Parameter 4 : fffff880`0850e06c

Caused By Driver : Netwsw00.sys

Caused By Address : Netwsw00.sys+a006c

File Description :

Product Name :

Company :

File Version :

Processor : x64

Crash Address : ntoskrnl.exe+7efc0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\011913-6536-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 7601

Dump File Size : 287,192

==================================================

Thank you for your help, and I appreciate it greatly. I really hate to rush, but I will need to know as soon as possible if it is indeed the Nexus 4 that is causing a problem that cannot be resolved, in order to return the device with in the 15-day grace period. I received the device two days ago.

I also apologize ahead of time because I am not very good with computers.

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18 answers

Anonymous

2013-01-21T11:56:50+00:00

It may help to look at the minidump files from the crashes with a debugger.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

The following link has information on using Windows Live SkyDrive:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.
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Anonymous

2013-01-21T09:48:51+00:00
I can replicate the above BSOD using a Sony Vaio (Win7 SP1 64-bit version) trying to connect to a portable HotSpot created by Sony Xperia TX mobile phone running ICS. The problem resolves itself if I choose USB tethering (i.e. connect the phone via USB, and then tether it).

The point of commonality would appear to be:

Phone using ICS mobile to generate a Wi-Fi hotspot

Wireless is Intel using Netwsw00 version 15.3.1.2

My guess is that the ICS created hotspot creates a conflict in the IRQs. As a sidenote, this does not occur with Honeycomb tablet that I also use to create a Wi-Fi hotspot.

In conclusion, I have a workaround, but not a direct solution. It would be great if there's an update somewhere that can be applied to resolve this.
My device is using Android 4.2.1, which I believe is JellyBean. I'm not very familiar with Android though.
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Anonymous

2013-01-21T09:48:13+00:00
1. What do you refer when you say “downloaded Thinkpad's Update utility”?
What I mean is that my laptop manufacturer, Lenovo, has its own proprietary Drivers and Updates software for my specific model. It's very much like the Windows Updates, but it's just Lenovo's version of it.
1. Which service pack have you installed on your computer?
Microsoft Windows 7 64-Bit Professional Service Pack 1
1. Were changes made to your computer prior to this issue?
No recent changes were made to my computer prior to this issue.

I will try out the recommended steps you have explained in your troubleshooting tips. I will report back if there are any findings.
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Anonymous

2013-01-21T09:32:05+00:00
I can replicate the above BSOD using a Sony Vaio (Win7 SP1 64-bit version) trying to connect to a portable HotSpot created by Sony Xperia TX mobile phone running ICS. The problem resolves itself if I choose USB tethering (i.e. connect the phone via USB, and then tether it).

The point of commonality would appear to be:
- Phone using ICS mobile to generate a Wi-Fi hotspot
- Wireless is Intel using Netwsw00 version 15.3.1.2
My guess is that the ICS created hotspot creates a conflict in the IRQs. As a sidenote, this does not occur with Honeycomb tablet that I also use to create a Wi-Fi hotspot.

In conclusion, I have a workaround, but not a direct solution. It would be great if there's an update somewhere that can be applied to resolve this.
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Anonymous

2013-01-21T08:18:02+00:00
Hi Robert,

Thank you for the post on Microsoft Community.

As per the description you get the BSOD error after you open browser. I appreciate the efforts which you have put to get the issue resolved.

Please provide me the following details.
1. What do you refer when you say “downloaded Thinkpad's Update utility”?
2. Which service pack have you installed on your computer?
3. Were changes made to your computer prior to this issue?
Please follow the troubleshooting methods given here to get the issue resolved.

Method 1: Uninstall the last installed programs.

Uninstall the last installed software application or driver.

Please follow the steps given here.

a) Click on Start, Control Panel, then Programs and Features.

b) Select the software to uninstall and select Uninstall.

Method 2: Check hard drive for errors.

Please follow the steps given here to check for the errors.

http://windows.microsoft.com/en-US/windows7/Check-a-drive-for-errors

Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost

Method 3: Update the chipset drivers of your computer.

Click on the link given below and select the model of your computer to download the drivers.

http://support.lenovo.com/en_US/downloads/default.page?#

a) Select Type as Laptop and Tablets,

b) Series as ThinkPad T Series Laptop.

c) Subseries as ThinkPad T430s.

d) Machine Type as 2352

e) Model as CTO, then select the Operating system and download the file.

Important: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can causeserious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

Method 4: Run Memory Diagnostic tools on your computer.

If Windows detects possible problems with your computer’s memory, it will prompt you to run the Memory Diagnostics Tool.

http://windows.microsoft.com/en-IN/windows7/Diagnosing-memory-problems-on-your-computer

I hope this resolves your issue, please write to us if you have any Windows related issue.
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Get BSOD Driver_IRQL_Not_Less_Or_Equal when connected to Wifi Hotspot from Google Nexus 4

18 answers