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K9 web protection is crashing all the time, i'm getting angry cause i have i an important exam to studt for and i HAVE to get web connectivity

Anonymous
2012-12-22T01:22:53+00:00

Hey guys i have to study for my exams...im currently using my sister's laptop, but i need my computer because of all the important web pages that i saved on it...my friend played a prank on me one time and installed a software called "k9 web protection"....when i try to open a web page...a window appears which states that "k9 web protection has crashed"......PLEASE HELP ME!!!!!!!!!!!!!...or i will fail :(

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2012-12-22T13:09:35+00:00

    Hi Dave,

    Thank you for posting your question in the Microsoft Community!

    After going through your issue description, it appears that you have an issue with the computer performance. However, in order to guide you in the right direction; I will need some more information. Please help me by answering the questions:

    Which antivirus are you using on your computer?

    You are facing the issue might because of k9 web protection program performance. Let’s try to fix the by performing the following methods.

    Method 1:

    Uninstall the k9 web protection program, restart the computer and check the issue status.

    Uninstall or change a program.

    http://windows.microsoft.com/en-CA/windows7/Uninstall-or-change-a-program

    Method 2:

    Perform system restore to a system restore point where the computer was performing fine.

    System Restore.

    http://windows.microsoft.com/en-US/windows7/products/features/system-restore

    Hope this information is helpful. If the issue still persists, I would request you to reply us with troubleshooting result to assist you further, we’ll be happy to assist you!!

    3 people found this answer helpful.
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