Web Browser is Internet Explorer and Windows 7 Home premium.
This is what happens when I have moved on from opening the e-mail and then the actual bill and moved to My Accounts which then opens a page showing the amount to be paid etc but on the right hand side are three press buttons labelled "View your bill (PDF), Pay your bill and Energy Usage". So I use the View box and another box opens asking "What do you want with Your Services_ASPX" again with three buttons labelled Open (file will not be saved automatically) Save and Save as. Press Open and a box comes up at the bottom for about 2 seconds with "File not saved" then press Save and it saves the file to My Dcuments as
Your Services_aspx.xqbai7c or press Save As and it then saves as Your Services_aspx.nbhfno7, press on either and it just comes up saying File could not be downloaded.
The only way I can open and save the file is to use anothers laptop which has Windows XP where it opens properly and I then transfer the open bill to my computer using a USB key where I can then print it off.