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Original title: error 0xc0000189
My computer seems to crash after 10mins into any game apart from Call of duty black ops 2 multiplayer or zombies.I get a blue screen with some stuff on it, "Media is write protected" and "error 0xc0000189". I don't think its because of video card or anything like that as my computer is very good.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for your help, just to clarify it started after installing Black Ops 2 (which was soon after a hard drive swap).
The hard drive is 2 tb which might help.
The computer is a Compaq presario.
I am currently folowing the post you link and will notify if these do not work, so thanks for all your help.
Hi,
Welcome to the Microsoft Community. As per the description the computer crashes and you get blue screen error while playing games.
· Have you made any changes on the computer prior to the issue?
· What is the make and model of the computer?
I will help you with this issue. I would suggest you to follow the steps from the article.
Resolving stop (blue screen) errors in Windows 7
Optimize Windows 7 for better performance
Hope this helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.
We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.If you are overclocking stop. (chances are if you dont know if you are, you are not)aTo enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. We need at least 2 DMP FILES to diagnose and confirm
The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.* Zip up the copy.* Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on your site, MS doesnt have this) *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
Link for how to upload below.http://www.wikihow.com/Use-SkyDrive
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
Please also run MSinfo32 and upload the output as well.To run MSinfo32 please go to start>run>MSinfo32Go to "file" "save" and upload the saved file with the DMPS(Instructions for XP, Vista, Win 7, Win 8)
System specs are often useful so include whatever you know
Team Zigzag3143.com
The problem still persists and after searching it appears more people have this problem and that its that BO2 has messed up graphic card stuff. The problem persists in B02 MW2 Assassins creed brotherhood, i was wondering could this problem be with directx? Look forward to your reply.
