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Windows crash - Refresh - Hard drive locked, unlock hard drive

Anonymous
2013-02-09T21:56:17+00:00

Hi

I have recently purchased a new pc and installed windows 8 with no problem.  Then booting it up a week later it gave an error message, which i can’t remember now what it said but I chose default setting and then the pc reset. Now windows won’t start up at all. It says please identify the boot able drive or insert a boot able media. None of the option from the windows 8 dvd help. When i try reset it states my hard drive is locked please unlock hard drive first. I have tried googling on how to unlock the hard drive but have found nothing. Also when i try doing a fresh install it can’t find a hard drive. My pc is only 2 weeks old so don’t think it’s the hardware. There are settings in the bios which I think could be causing the issue but don’t know anything about them. Also bios can see my hard drive.

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Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2013-10-12T11:15:49+00:00

    Hi everyone. I had this issue happen twice now. I got a blue screen of death during PC use and then when I reboot I get a blue screen saying \Windows\system32\winload.exe is missing.

    The first time I was unable to work out how to unlock my SSD so done clean install losing all data.(Thankfully I had a backup on a server of important stuff) I have the Windows 8 DVD but it was unable to recover, reset or auto resolve. The problem seems my hard drive was locked. I believe the master boot record or something was corrupted during the crash and the drive is locked by windows. Hence I am unable to mount the disk unless I define it as a new volume which is essentially wiping it.

    Here's what I done to unlock:

    I booted from the win 8 DVD

    Went into a command prompt and ran a few bootrec commands:

    Bootrec /fixMBR

    bootrec /fixBoot

    bootrec /rebuildBCD

    I then went back into the win 8 auto repair and it seemed to work.

    I have no idea why windows 8 has now had 2 fatal crashes. My PC is ~6 years old and previously ran Vista with no issues. Bought a new SSD with windows 8 back in April and had it fail twice!!

    Motherboard Asus P5N32-E SLI Plus

    CPU: Intel Q6600

    MSI Geforce 8800GT

    Creative SoundBlaster XFi Extreme Fidelity

    4 gig Corsair MSRX2 RAM

    Sandisk 128Gb SSD

    I'm wondering if it's because my PC is old and got some driver incompatibility with win 8. Hence just turned on windows driver verifier today and will leave running for a week to check. I've never overclocked my PC. Might bite the bullet and upgrade my PC fully to a core i7, new mobo etc but no idea if this will solve the issue. I am less than impressed with windows 8 because of this.

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  1. Anonymous
    2013-11-28T07:08:32+00:00

    Hi there. Can I ask, how did you came up with a solution of unlocking the drive?? Its been months now and I seem to have trouble with windows 8.1. I just want to go back to my old os. I tried using also recovery media but it did not seem to work. x.x

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  2. Anonymous
    2013-05-23T17:06:21+00:00

    I tried all of these that you guys suggested... Im getting 0xc000021a error, or I just cant boot.

    I had an ssd caching with my 3tb hdd in IRST, ofcourse GPT, UEFI and such.

    Im not sure how can I unlock the hdd to ty the system restore, everything I tried with UEFI didnt worked...

    Imhave Asus P8Z77-V MBO... If this means something to you to help me...

    Plz somehow, suggest me what else can I try, or make some steps...

    I also tried disconnecting all hard drives and its the same...

    Thank you!

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  3. Anonymous
    2013-11-28T08:17:06+00:00

    The way I unlocked the drive was running a few bootrec.exe commands at a windows command prompt. This then allowed the win 8 DVD auto repair to run on the drive

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  4. Anonymous
    2013-02-10T18:12:48+00:00

    Assuming that you have not enabled the bit-locker encryption I would recommend you to perform following steps which may help resolving the issue.

    When Automatic Repair fails and you cannot even get into Safe Mode, then most probably there are some errors or missing files on your hard disk that prevent Windows 8 from starting correctly. Bootable installation media (DVD or USB) or Recovery Drive/System Repair Disc are helpful in such cases.

    Some Windows 8 users report endless Automatic Repair failures and restart loops - you cannot disable Automatic Repair, but you can boot from installation media or Recovery Drive to fix errors and make Windows usable again. You can also enter BIOS/UEFI and set your disk controller mode (aka SATA mode, RAID mode) to Standard (aka Standard IDE or SATA, Legacy) instead of AHCI or RAID. This will ensure that Windows will know which drivers to use for booting from the system drive.

    In case you have multiple hard drives, you can power off (also remove power cord!) your computer and disconnect drive cables from all hard disks other than the one where Windows is installed. Plug the power cord back in and see if this helps Windows 8 to boot properly.

    If you formatted or converted your system drive from MBR partitioning to GPT, you must ensure the EFI boot options state "UEFI only". In old BIOS mode, Windows 8 will not detect your GPT hard drives or partitions correctly. No booting, no Refresh Your PC or Reset Your PC until "UEFI only" is set. Credits go to Sol for confirming this issue. Windows 8 requires UEFI for GPT drives. This is a must and there is no workaround.

    You can easily verify whether UEFI works correctly by opening Troubleshoot and Advanced Options in Windows 8 Advanced Startup screen. If "UEFI only" is set, you'll see the UEFI Firmware Settings option listed.

    Somewhat similar cases are with the "The drive where Windows is installed is locked. Unlock the drive and try again" errors while refreshing/repairing Windows 8 installation. In some cases, Windows 8 forgets the proper drive/partition order and tries to load files from a wrong one. Again, power off your computer and remove power cord. Then disconnect cables from all hard drives except the one where Windows 8 resides, connect power cord and see if boot process completes properly now.

    Or, if Windows still works somewhat, try upgrading storage drivers and software using Intel's Driver Update Utility (Internet Explorer installs ActiveX control, other browsers require Java) or find the driver software from AMD's site. This often solves all problems.

    Please do this before using tools provided in Recovery Environment - there is no point in repairing Windows if defective memory will ruin it again soon.

    To access Repair your computer/Recovery Environment (aka Limited Diagnostic State), you must have either Windows 8 DVD or Windows 8 Recovery Drive (USB) or System Repair Disc (CD/DVD) available in case Windows is unable to start.

    If Windows 8 is able to start and run, you can reboot right into Recovery Environment or use the Refresh and Reset your PC options.

    If you do not have the Windows 8 installation DVD (e.g. Windows 8 came pre-installed), grab the 90-day Windows 8 Enterprise evaluation DVD from MSDN (you need to sign in with your Windows Live ID).

    The last resort is to use your Data Recovery CD/USB for fixing errors on disk or repairing Master Boot Records (MBR), but other options of Repair Your Computer are unavailable.

    If the above provided information does not help you resolving the issue then I would suggest you to perform the following steps and check:

    a) Re-format your hard drive and do a “clean-install” Windows 8 OS.

    b) Another method is to insert the Windows 8 disc, Boot into “Repair your computer” and select Troubleshoot > advanced options. Go into the MS-DOS mode by choosing Command Prompt, type the command to run:

    BCDboot c:\windows /s c: /l en-us

    Unlock a BitLocker-protected drive:

    http://windows.microsoft.com/en-CA/windows-8/unlock-bitlocker-protected-drive

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