Hi Gandian,
Thank you for posting your question in Microsoft Community.
From the problem description, it seems that you are receiving
comm+application error in the event viewer.
I can imagine the inconvenience you have experienced. I will try to help you in fixing the issue.
To help you suggest more steps to resolve the issue, I would appreciate if you could answer the following questions:
- When exactly do you receive the error message?
- Have you made any recent hardware or software changes to your computer prior to the issue?
Please follow the below steps and check the issue:
Step 1:
You may try booting the computer in Safe mode and check if the issue persists.
Safe mode starts Windows with a limited set of files and drivers. Startup programs don't run in safe mode, and only the basic drivers needed to start Windows are installed.
Start your computer in safe mode:
http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
If the issue does not persist in Safe mode, then follow the next step.
Step 2:
You need to perform a Clean Boot to prevent any conflicting third party applications from interfering with your computer.
To place the computer in a Clean Boot state, you need to follow the steps from the article mentioned below and check with the issue.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7: ****http://support.microsoft.com/kb/929135
Note: After the troubleshooting, make sure to boot your computer to normal mode by following these steps.
a. Click
StartCollapse this imageExpand this image, type msconfig.exe in the Start Search box, and then press Enter.Collapse this imageExpand this image
If you are prompted for an administrator password or for confirmation, you should type the password or click
Continue.
b. On the
General tab, click the Normal Startup option, and then click OK.
c. When you are prompted to restart the computer, click
Restart.
I hope the above information helps you and your reply is very important for us to ensure a proper resolution.
In future if you come across any issues regarding Windows, please feel free to post your query here on Microsoft Community, we will be more than happy to assist you.