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SCR331 Smart card reader not working

Anonymous
2013-02-09T21:09:01+00:00

I have windows 8, and I have attempted every possible driver that I have come across to get my smart card reader to work, but it still fails to do its job. Has this piece of equipment become obsolete with the installation of windows 8, or are there drivers available, or drivers that will become available in the very near future to run my cac reader on windows 8?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-02-20T18:00:01+00:00

    I have done the same thing as well. in device manager it tells me the the reader is not pluged in, but it is. I swear windows 8 is wrose than vista.

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  2. Anonymous
    2013-02-10T15:59:16+00:00

    Hi Caleb,

    Welcome to Microsoft Community Forums.

    From the description I understand that Smart Card Reader is not working.

    To assist you better I would appreciate if you could answer the following questions:

    1)      Have you made any changes to the hardware or software on the computer prior to the issue?

    2)      Do you get any error message / code?

    3)      What happens when you try to connect Card Reader?

    Follow the steps and check,

    Try connecting the card reader to a different USB port

    Connect the card reader to a different computer and check****

    Method 1: Run the Hardware and Devices troubleshooter and check.

    Follow the steps to run the troubleshooter:

    a)      Press Windows key + C on your keyboard to show the Charms bar.

    b)      Type Troubleshooting and click Troubleshooting under Settings.

    c)       Now type Hardware and Devices Troubleshooter in the search.

    d)      Click on Hardware troubleshooter to run the troubleshooter.

    Method 2: Try uninstalling and reinstalling USB controllers from device manager and check.

    a)      Press Windows Key + R, type devmgmt.msc.

    b)      Expand the USB controllers (Smart Card Reader), click on the drivers.

    c)       Click on properties, click on uninstall tab.

    d)      Click OK.

    e)      Unplug the reader from your computer and reboot.

    f)       Restart the computer and plug the device again, let Windows reinstall the driver.

    This information should help. If you need further assistance regarding Windows, please post. We will be happy to help you.

    1 person found this answer helpful.
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  3. Anonymous
    2015-07-24T14:54:07+00:00

    I am in the same boat. It is just not recognizing. I am in the military and I can't access secure sites for duty, I can only use a military computer. I have CAC install root and active client. I came to this forum while trying to figure out how to update the firmware on this CAC reader.

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  4. Anonymous
    2013-11-09T11:55:10+00:00

    If "Santhosh S23" works for windows then I suggest they fire him.  If he is just a normal guy trying to help then thanks for trying to help, but the answer was the equivalent of lame IT answers "did you reboot it?"

    I found this video: http://www.youtube.com/watch?v=wZ002-EmTEo somewhat helpful, but it took some trying to get it to work on windows 8.   

    Trying to install the "FWupdate" as described in the video I got the notice that the DFU process couldn't be killed, but then I waited a minute and tried it again, and it worked.  I don't know why, as I'm not a computer guru, but it seems persistence paid off, and everything appears to be working. 

    Hope this helps,

    Greg

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