Windows Media Player has stopped working.

Hi,

I had the same problem on my Win7 pc. I remembered an optional update (KB2670838, plattform update, http://support.microsoft.com/kb/2670838/en-us) that had something to do with Direct2D, H.264 Video Decoder etc.), which had been installed two days earlier.

It is an optional update, so I deinstalled it. After that wmplayer worked fine again.

Of course this is not an explanation of the error, but at least it seems to be a workaround.

It might have something to do with the installed codecs and the changes deployed with this update.

Update (same as my reply from May, 27):

Today I had the same problem again. I did not install KB2670838 (at least I do not remember doing so), so I think that the same "features" are contained in some other update.

Installing the latest catalyst software did not help, so I deinstalled some of the AMD components.

At first I deinstalled:

AMD Accelerated Video Transcoding

AMD Media Foundation Transcoder

AMD Drag

Hydravision

which solved the problem.

(I don't think, that the last two are relevant but I don't need them anyway)

Then I reinstalled AMD Media Foundation Transcoder and the problem was there again (so I deinstalled it once more).

Now I reinstalled AMD Accelerated Video Transcoding and my wmplayer still seems to work fine.

Maybe this will help others as well.

It happens any time I open a video file format it faults .avi or .wmv it crashes however MP3 and Mpeg-4 work

Troubleshooting - Windows Media Player Settings - Configuration settings might be set incorrectly

Troubleshooting - Windows Media Player Library - Media library is corrupted

And I tried the reregistering the Windows Media Player components and it still doesn't work

Faulting application name: wmplayer.exe, version: 12.0.7601.17514, time stamp: 0x4ce7a485

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000000

Faulting process id: 0x10c8

Faulting application start time: 0x01ce16e4b93616b9

Faulting application path: C:\Program Files (x86)\Windows Media Player\wmplayer.exe

Faulting module path: unknown

Report Id: fcbcc1c1-82d7-11e2-a078-d027880e4dce

Hi Dommy,

Thank you for contacting Microsoft Community and we will be glad to assist you with your concern.

Based on the description provided, it looks like you are facing an issue while accessing Windows Media Player.

It would be great if you could answer this question in order to assist you further.

Is the issue confined while accessing any particular media?

I would suggest you to try the following methods and check.

Method 1:

I would suggest you to run the following troubleshooter and check.

Open Windows Media Player Library troubleshooter -

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Media-Player-Library-troubleshooter

Open Windows Media Player Settings troubleshooter -

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Media-Player-Settings-troubleshooter

Method 2:

Refer to the steps from the following Microsoft article.

Windows Media Player stops responding (hangs) or crashes when you play a playlist

Method 3:

Reregister the Windows Media Player components.

a. Close Windows Media Player and any other windows.

b. Click Start, All Programs, and Accessories, right click Command Prompt and choose Run as administrator.

c. Type the following commands and press Enter after each line.

regsvr32 jscript.dll

regsvr32 vbscript.dll

Exit

d. Now check for the issue.

If you need any other information about Windows, feel free to post your questions and we will be glad to help.