BSOD - Back to back

Hi Gerry,

I have done what you asked (hopefully I did it right).

I have never used Sky Drive but I think I got it.

My laptop is a dell XPS 17

http://www.dell.com/ca/p/xps-17/pd

and my Sky Drive link is here

https://skydrive.live.com/redir?resid=E191229513BA729C!195&authkey=!AD0i0DYyWFwwLMw

I hope this helps

Hi there, I was actually wondering if it might be my temperature that might be causing some problems. I have tried to unscrew my laptop and open it up but quickly got scared as I saw more parts inside. My laptop gets quite hot sometimes and I'm pretty sure there's a lot of dust inside.

Re a BCCode: 116"It's not a true crash, in the sense that the Blue Screen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OS's like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

 Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

 Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps.

Please post a copy of your dumpfile as shared file to your Sky Drive with a link here.

The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

What is your computer make and model? If not a branded computer what is your motherboard make and model?

Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.

http://www.nirsoft.net/utils/driverview.html

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here. The request for a copy of this file is additional to answering the question about make and model.

Please say if you need help with using Sky Drive.

Hi Mike,

Thank you for posting your issue on Microsoft Community Forums.

From the issue description, I understand that you are getting Blue screen of death on the computer.

Let me go ahead and help you with the issue.

Please answer these questions, which will help us in assisting you better.

1. When exactly do you get the error?
2. Did you make any changes to the computer prior to the issue?

Code 116 refers to the graphics settings in connection to the programs those which are using your graphics card.

I would suggest you to refer to the link and follow steps given in the article and also update the graphics driver.

Resolving stop (blue screen) errors in Windows 7

http://windows.microsoft.com/en-au/windows7/resolving-stop-blue-screen-errors-in-windows-7

Note: When you perform System Restore to restore the computer to previous state, programs and updates you installed are removed.

Note: Reinstalling Windows 7 will delete any programs you've installed and will restore the default Windows settings. You'll need to restore your user files, and reinstall any programs you've installed using the original installation discs or files.

Hope this helps. If you have any further queries/issues related to Windows, write to us and we will be glad to assist you further.