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Touchpad on ASUS laptop does not work properly

Anonymous
2013-02-25T03:31:19+00:00

Original Title: Touchpad on ASUS

The touchpad on my ASUS laptop is not working properly.  For a few weeks I could zoom in, swipe on it, etc.  Then somehow, it is not doing that anymore.  I can still use the touchpad to move the pointer around like a mouse, but no longer have the gesture functions. I have tried looking in the control panel, mouse but cant find anything pertaining to the touch pad.  Please help!

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-02-25T19:16:42+00:00

    Hi,

    Welcome to Microsoft Community and thank you for posting the question. I understand that the touchpad is not working. I will help you with this issue.

    1.What is the model number of the computer?

    2.Which security software is installed?

    3.Did you make any changes to the computer prior to the issue?

    In order to troubleshoot this issue, let us try these methods.

    Method 1.

    You may run the hardware troubleshooter and check.

    Run the troubleshooter and check if that helps.

    Follow these steps:

    a) Press the ‘Windows + W’ key on the keyboard.

    b) Type troubleshooter in the search box and then press enter.

    c) Click hardware and sound and run the Hardware and Devices Troubleshooter.

    d) Follow the On screen instructions.

    Method 2.

    You may update the touchpad drivers and check the status.

    What if a device isn't installed properly?: http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

    Method 3.

    You may check with ASUS support and their forums.

    ASUStek Support: http://support.asus.com/

    ASUStek Forums: http://vip.asus.com/forum/default.aspx?SLanguage=en-us

    ASUStek Drivers: http://support.asus.com/download/download.aspx?SLanguage=en-us

    If you need further assistance on this particular issue or any other Windows related issue, let us know and we will be glad to assist you.

    30+ people found this answer helpful.
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  1. Anonymous
    2013-10-03T18:06:15+00:00

    Srimadhwa - thanks for your reply.  I've found that when I try searching for the program, the computer can't find it anywhere (although when I tried to download a new copy from ASUS, I was told that I should uninstall the old version first).

    In the end I struck lucky by going to Control Panel > Uninstall, where I found the Smart Gesture program listed (it was listed NOWHERE ELSE on the control panel).  Instead of uninstalling, I clicked 'repair', which then told me to restart.  It seems to have worked, though of course I don't know if it'll last.  Looking around the internet, it seems that HappyVeg and I aren't the only people to have had this problem, but it's good that we can fix it!

    20+ people found this answer helpful.
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  2. Anonymous
    2017-10-30T21:25:09+00:00

    I have the same issue with my Asus ux305FA model. Even after trying out the above solution, it doesn't help.

    1 person found this answer helpful.
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  3. Anonymous
    2015-10-02T21:00:28+00:00

    Hi

    This problem can be repair with tis method :

    1- Run Control Panel

    2- Go to Mouse

    3- Go to Hardware TAB and select PROPERTIES

    4- Go to Driver

    5- Select Roll Back Driver

    6- Restart and enjoy

    Note: this method test on Asus N56JR already have windows 8.1 and upgrade to Windows 10.

    I've tried all of these things, and none of them work. I tried the Rollback Driver option, but it's gray and won't let me select.

    I have Windows 10, so I'm not sure if that's caused an issue. 

    I can no longer select anything by tapping the touchpad. I have to actually "click", and that wears me out. I'm a writer and have to do a lot of research and clicking around. Also, when I try to right-click, it selects as if I am left-clicking, unless I hit it at precisely the right spot. It takes several tries to get it to right-click. 

    I would love to take it back to the store where I purchased it (I've owned it less than a year), but I'm betting the guy will have to keep it several days, and with the kinds of deadlines I've got going on right now, I just can't do that.

    Any other suggestions?

    IT WOOOOOOOOOOOOOOORKED!!!!!!!!

    I didn't realize I needed to click "change settings" first before clicking the Driver Tab and Roll Back Driver.

    So I did that - and it woooooooooorked!!!!!!!

    Thank you thank you thank you thank you

    1 person found this answer helpful.
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  4. Anonymous
    2015-10-02T20:47:03+00:00

    Hi

    This problem can be repair with tis method :

    1- Run Control Panel

    2- Go to Mouse

    3- Go to Hardware TAB and select PROPERTIES

    4- Go to Driver

    5- Select Roll Back Driver

    6- Restart and enjoy

    Note: this method test on Asus N56JR already have windows 8.1 and upgrade to Windows 10.

    I've tried all of these things, and none of them work. I tried the Rollback Driver option, but it's gray and won't let me select.

    I have Windows 10, so I'm not sure if that's caused an issue. 

    I can no longer select anything by tapping the touchpad. I have to actually "click", and that wears me out. I'm a writer and have to do a lot of research and clicking around. Also, when I try to right-click, it selects as if I am left-clicking, unless I hit it at precisely the right spot. It takes several tries to get it to right-click. 

    I would love to take it back to the store where I purchased it (I've owned it less than a year), but I'm betting the guy will have to keep it several days, and with the kinds of deadlines I've got going on right now, I just can't do that.

    Any other suggestions?

    1 person found this answer helpful.
    0 comments