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How to enable vertical and horizontal scroll with Sculpt Touch Mouse (W7-64). When I enable horizontal scroll verticle scroll disables.

Anonymous
2013-03-25T02:07:56+00:00

Loaded the newest IntelliPoint software, although it does not call itself that(!). Horizontal scroll works when using the Synaptics Touch Pad.

When I turn on any other functions in the IntelliPoint the vertical scroll is disabled.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-03-25T16:46:02+00:00

Hi,

Thank you for posting your issue on Microsoft Community Forums.

From the issue description, I understand that you are unable to use horizontal and vertical scroll with Sculpt Touch Mouse.

Let me go ahead and help you with the issue.

As you informed that the IntelliPoint software is updated, but sometimes the Sculpt mouse drivers might be outdated which is causing this issue.

Here are a few methods which you can follow to resolve the issue:

Method 1:

I would suggest you to refer to the link and follow steps given in the article:

Install mouse and IntelliPoint software

http://support.microsoft.com/kb/258785#top

Method 2:

Download and install the drivers from the link:

http://www.microsoft.com/hardware/en-in/d/sculpt-touch-mouse

Also refer:

http://www.microsoft.com/hardware/en-in/help/support/how-to/mouse/use-sculpt-touch-mouse

Hope this helps. If you have any further queries/issues related to Windows, write to us and we will be glad to assist you further.

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  1. Anonymous
    2013-03-27T00:10:33+00:00

    Step one did not find any issues.

    When booting in Safe Mode Wi-Fi and Bluetooth are disabled, so nothing worked anyway.

    When I looking through the services listed in MSCONFIG I did note that the "Bluetooth Support Service - Microsoft Corp" is STOPPED, however "TOSHIBA Bluetooth Service" is RUNNING.

    Could this be the issue?

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  2. Anonymous
    2013-03-26T17:50:43+00:00

    Hi,

    Thank you for replying.

    Sorry to know that above methods did not help.

    Here are a few more steps which you can try.

    Step 1:

    Open the Hardware and Devices troubleshooter

    http://windows.microsoft.com/en-id/windows7/open-the-hardware-and-devices-troubleshooter

    Step 2:

    Try booting the computer in safe mode and check if the same issue occurs.

    Refer to the link:

    Start your computer in safe mode

    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

    Step 3:

    Try performing clean boot and check.

    Refer to the link:

    How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

    http://support.microsoft.com/kb/929135

    Note: Refer "How to reset the computer to start as usual after troubleshooting with clean boot"

    under more information to reset the computer to start as normal after troubleshooting.

    Hope this helps.

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  3. Anonymous
    2013-03-26T04:30:40+00:00

    Thanks for the reply, but I am afraid none of your advice was useful. I have the latest drivers and Intellipoint software as I stated initially. I have just rechecked the version numbers for both and they are the newest.

    Microsoft Mouse and Keyboard Center - Version 2.1.177

    Microsoft Sculpt Touch Mouse (Microsoft Mouse and Keyboard Center)

    Driver Date: 9/01/2013

    Driver Version: 9.3.166.0

    When I open "Microsoft Mouse and Keyboard Center"(MMKC), which is what is available for download re your Method 1 and 2 links for "Sculpt Touch Mouse", the Vertical Scrolling is turned OFF. If I turn ON Vertical Scrolling and Horizontal Scrolling neither Vertical or Horizontal Scrolling works. If I then turn ON only Vertical Scrolling, Vertical Scrolling works. Close the "Microsoft Mouse and Keyboard Center" then re-open Vertical Scrolling is shown as turned OFF.

    If I turn ON only Horizontal Scrolling then Horizontal Scrolling works, but not Vertical Scrolling. Re-open MMKC and all items are once more shown as being OFF.

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